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Customer Service Representative

Employer
i-Pharm Consulting
Location
Victoria, Australia
Salary
Negotiable
Start date
1 Jul 2022
Closing date
15 Jul 2022

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Job Details

My client who is a local based company specialising in the production of Australian manufactured Reagent Red Blood Cells, monoclonal blood grouping reagents and ancillary products is looking to bring on an experienced Customer Service Representative professional focusing on the Diagnostic Division of the business

JOB TITLE

Customer Service Representative - Diagnostic Division

LOCATION

Melbourne, VIC

BENEFITS

  • Above market & competitive remuneration package available for the successful candidate
  • Great opportunity to join eager and successful team environment
  • Excellent training, on-boarding and support provided
  • Fantastic role for a driven & time-conscious individual that strives for customer service excellence, enjoys problem solving as well as high-quality work

ABOUT YOU

  • Are you super passionate about Customer Service and get excited about helping Customers?
  • Do you thrive on completing from start to end and taking ownership? Does being busy excite you?
  • Are you driven to find answers and solve complex issues across Customer Service and supply chain/ freight?
  • Can you handle working in a great, supportive team where you are appreciated and learn and grow daily?
  • Do you have extensive Customer Service experience? Let's share our ideas!
  • Do you get annoyed when you receive poor Customer Service yourself? Do you have high standards?
  • If you have answered yes and you are already excited by the above, read on and apply today!

ABOUT THE ROLE

  • Handling Customer enquiries on email and over the phone, both Customer Service and Logistics related.
  • Prioritise inbound enquiries to ensure fast turnaround times for time critical requests.
  • Providing solutions and use critical thinking to solve customer requests using the 'one stop shop' ethos.
  • Building strong customer relationships, internally and externally.
  • Use your SAP / System expertise to input and update Customer orders and data with extreme accuracy.
  • Backorder report management and communication/information to all parties.
  • Multitask across three business units with accuracy and precision. Bring your multitasking skills to us.
  • Work on process improvement initiatives to streamline the overall Customer Experience
  • Work closely with our national Key Account Managers.
  • Be analytical with all that you do and ensure you challenge the status quo. We like change!
  • This is an office-based role.

ABOUT i-PHARM CONSULTING

i-Pharm Consulting is a specialist Recruitment Company servicing the global Life Sciences industry. We provide both permanent and contract staff to a wide range of Pharmaceutical, Medical Device, Biotechnology and Contract Research Organisations (CROs). i-Pharm has specific expertise in Clinical Research, Sales & Marketing, Medical Affairs, Regulatory Affairs, Pharmacovigilance, Quality Assurance, Supply Chain & Logistics and Bioinformatics.

www.i-pharmconsulting.com

TO APPLY

If you would like to discuss this vacancy further, please call Terence Pohl on 02 8310 5847 or email tpohl@i-pharmconsulting.com. If this role is not suitable, Terence is also available to discuss other possible positions or answer any general questions regarding your career and the current market.

Company

i-Pharm Consulting provides Talent Solutions for the global Life Sciences sector.

We are an award-winning international life sciences recruitment company with offices in London, Munich, Frankfurt, Sydney, New York, Charlotte, and Los Angeles. In a highly competitive marketplace, we connect top talent with the very best opportunities.

Since 2008, i-Pharm’s independent, expert, and ethical approach to procuring talent has helped power the pioneering progress made by Pharmaceutical, Biotech and MedTech companies around the world. 

With offices across 3 continents, we have teams servicing the major global life science hubs. We combine local knowledge, with a global network of contacts that allows us to bring together talent and opportunity when it matters most.

For candidates, we become “career partners”. We know them as people, not CVs, learning about their aims, motivations and personal situation. We build open dialogue, provide honest advice and offer ongoing support, whether or not we’re currently working with them. ​

As a result, we have supported many specialists in this focused field throughout their careers, helping them plan their path through life sciences by identifying the right roles for them, not just any roles to suit us.

We change the lives and trajectory of our candidates' careers by offering incredible opportunities with the best clients in the sector.

 

Company info
Website
Telephone
+44 (0) 20 3189 2299
Location
52 Bedford Row
London
England
WC1R 4LR
United Kingdom

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