Description

Senior Clinical Vendor Management Specialist

Come discover what our 25,000+ employees already know: work here matters everywhere. We’re a growing and evolving biopharmaceutical industry leader, which means you’ll have endless opportunities to work with experts around the world and build the career you’ve dreamed of.
As a part of the Syneos Health team, you’ll help us deliver results for a rewarding reason - we improve patients’ lives around the world. Because to us, a patient isn’t just a number, they’re our family, friends, and neighbors.

Why Syneos Health

• #SyneosHealthLife means we’re committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person’s unique contributions make a difference.
• We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That’s why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

Job responsibilities

• Completes and may oversee tasks required to support end users with the selection, onboarding, oversight and offboarding of Vendors/Vendor services used in support of clinical trial delivery
• Contributes details of Vendor capabilities and/or expertise in support of proposals and other Business Development initiatives. Supports customers with Vendor sourcing strategies and selection
• Provides expert advice to customers to ensure compliance with industry standards and expectations, adherence to GxP and other applicable regulations, and to ensure legal, financial, contractual and ethical requirements are met with respect to the criteria for selection and onboarding of Vendors, and responsibilities for Vendor oversight including best practice recommendations for Vendor performance measures
• Builds in-depth knowledge of and supports the continual evaluation of Vendor usage, spend and strategic fit. Critically evaluates risks and opportunities, provides recommendations for sourcing strategies, Vendor usage and status changes to leadership. Interprets current and emerging industry trends and identifies scientific benefits, improved efficiencies, cost savings, and alignment with strategic goals
• Provides regular and timely status updates to customers regarding the progress of their requests and Vendor onboarding activities. Ensures accurate tracking and documentation of the end-to-end process
• Assists with responding to Vendor requests, liaises with relevant stakeholders to respond to questions relating to the requirements and ensures completion of requests to time and quality
• Assists with the resolution of issues relating to the Vendor onboarding process (e.g. non-responsive Vendors or stakeholders, incomplete information etc.), liaising with Vendors and stakeholders as required. Escalates issues to leadership as required
• Leads negotiations and coordinates the development and execution of clinical Vendor contracts. Critically reviews Vendor budgets and agreements to ensure Vendor obligations, commercial and contractual terms are met
• Contributes to the analysis and evaluation of Vendor compliance, performance and risk. Communicates risks and issues to relevant stakeholders and contributes to the development of risk mitigation strategies, recommending corrective and preventive actions to leadership. Ensures key decisions are documented and actions followed up to completion as required
• Contributes to regular quality metrics trend analyses, and supports customers and stakeholders with the resolution of quality issues and closure of corrective and preventive actions relating to clinical Vendors as required
• Assists with collection of periodic metrics and preparation of summaries on the status of the Clinical Vendor Management services for Clinical Vendor Management leadership
• Participates in Sponsor, internal, or agency audits and inspections as required
• May participate in strategic and cross-functional initiatives that impact Clinical Vendor Management services. Contributes to the definition and documentation of the Clinical Vendor Management lifecycle and ensures compliance with industry requirements and expectations
• Contributes to the development, review and refinement of Clinical Vendor Management Standard Operating Procedures, Work Instructions and corresponding Forms and Templates
• Develops, maintains and continuously improves the Clinical Vendor Management databases and internal webpage(s) that support end users with the selection, onboarding, oversight and offboarding of Vendors in support of clinical trial delivery
• Contributes to the development and implementation of training to support end users with their understanding of the Clinical Vendor Management lifecycle
• Trains and mentors other Clinical Vendor Management team members
• Maintains in-depth knowledge and subject matter expertise, and maintains proficiency in Clinical Vendor Management processes, regulations, sytems and standards through regular training, review of guidelines and industry networking.

Qualifications

What we’re looking for

• Minimum of five (5) years of relevant experience, preferably including three (3) years of vendor management experience

• BA/BS preferred in the sciences, information technology or related disciplines in the natural science/health care field or equivalent combination of education and experience
• Strong analytical, critical thinking, and problem-solving skills
• Excellent communication skills (interpersonal, written, verbal) with the ability to communicate effectively with internal and external customers and stakeholders
• Demonstrated leadership, negotiation and influencing skills
• Good project management, organizational, planning, customer service, and time management skills
• Ability to be flexible and adapt to change
• Ability to prioritize and manage tasks, and make effective decisions in a fast-paced, priority-shifting, and time-sensitive environment delivering high quality work with attention to detail
• Ability to work independently as well as part of a multi-disciplinary team
• Experience in a Contract Research Organization or Pharmaceutical/Biotechnology company is preferred
• Knowledge of regulatory requirements for clinical trials and medical terminology is preferred
• Experience with Microsoft Office products including MS Word, MS Excel, MS PowerPoint, and MS Outlook
• Responsible for performing activities that are in compliance with applicable Corporate Business Practices, Standard Operating Procedures and Work Instructions and performing other duties as assigned by management
• Minimal travel may be required (up to 25%).

This posting excludes CO applicants

As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated.

Get to know Syneos Health
We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.