Director, RWE Relationship Management

Home-Based/Hybrid/Office-Based

IQVIA™ Real-World Evidence (RWE) teams work with clients to help them collect and use real-world data to generate evidence to meet the needs of regulators, payers, providers, and patients. Our approach is unique in the industry and is defining the way companies develop and apply real-world evidence for healthcare decision making

Role Profile

The Director, RWE Relationship Management owns the relationship between Global Business Unit (GBU) delivery functions and Regional / Global Business Unit teams (RBU/GBU) who leverage RWE GBU delivery capabilities with the objective to optimize profitability, scalability, productivity, and quality.

Responsibilities

• Directs and is responsible for high-level relationship management between the GBU delivery functions and Regional / Global teams

• Establishes key performance indicators and governance for objective evaluation of the relationship and business impact (e.g., quality, productivity, profitability, scalability)

• Serves as the primary management contact for the Regional / Global Business Unit teams with a focus on satisfaction, communication, and the overall management of the relationship.

• Works to strengthen the relationship between GBU and Regional / Global Business Unit teams and GBU delivery functions by driving transparency and trust

• Reports to senior leaders through governance meetings, and regular communications

• Implements process and gathers feedback for service delivery improvement and reporting purposes

• Leads critical business escalations and efficient management to conclusive resolution

• Identifies expansion of existing and establishment of new collaborative opportunities to benefit RWS customers using business metrics, and evaluation of organizational structures 

Experience, Behaviours and Qualifications

• Requires broad management knowledge and the ability to influence others outside of own job area regarding policies, procedures, and goals

• A critical thinker with the ability to summarise complex information for insights and action

• Relevant CRO/Industry knowledge

• Track record in internal or external partnership management

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com