Description

Director, Data Operations Technical Services

Come discover what our 25,000+ employees already know: work here matters everywhere. We’re a growing and evolving biopharmaceutical industry leader, which means you’ll have endless opportunities to work with experts around the world and build the career you’ve dreamed of.
As a part of the Syneos Health team, you’ll help us deliver results for a rewarding reason - we improve patients’ lives around the world. Because to us, a patient isn’t just a number, they’re our family, friends, and neighbors.

Why Syneos Health
• #SyneosHealthLife means we’re committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person’s unique contributions make a difference.
• We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That’s why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

Job Responsibilities

• Oversees and manages resource management and maintains utilization/realization at acceptable level across the data operations technical services team assigned. Ensures that all projects maintain the correct level of gross profit, budgets are maintained and changes in scope applied as necessary within assigned region. Additionally, implements a project review process to ensure that resource, deliverables, scope, quality, and budget are maintained appropriately.
• Ensures high quality deliverables by providing senior review of core deliveries for accuracy, performing in-progress audits, and attending sponsor audits.
• Contributes to the development of policies, procedures and standards for Data Operations Technical Services activities. Ensures implementation and training of standard operating procedures for staff.
• Regularly reviews all relevant projects for financial control and operational productivity. Provides operational metrics to Senior Director and Executive Director of Data Operations Technical Services.
• Supports the achievement of Data Operations departmental sales, revenue, utilization and gross profit targets.
• Ensures compliance with Good Clinical Practices sponsor contracts as well as all Food and Drug Administration and International Conference on Harmonization requirements.
• Attends bid defense meeting and participates in the sales and marketing function as it relates to technical operational activities. Provides input and review/approval of study proposals in the scope of Data Operations Technical Services tasks.
• Ensure implementation of Data Operations Technical Services global strategy across teams assigned, provides ongoing updates to senior management and contributes operational input to other departments as appropriate.
• Participates in and/or leads departmental initiatives as assigned by management including timeline and delivery management.
• Serves as business owner of Data Operations departmental applications.
• Identifies, manages and oversees the business need for the strategic use of technology. Provides recommendations to senior management on upgrades and system enhancements including oversight of upgrades.
• Serves as interface between company and sponsors, vendors and other department in the area of Data Operations Technical Services. Manages technology vendors and partners from the technology implementation and enablement perspective and ensures updates and enhancements are effectively managed by the project and program teams.
• Maintains proficiency in Data Management systems and processes through regular training and/or attendance at professional meetings/conferences.
• May represent the Company at professional meetings or seminars.
• Line management responsibilities for staff members. For direct and indirect reports, may participate in and manage activities related to department staff operations such as interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime. Works with and advises staff on administrative policies and procedures, technical problems, priorities, and methods.
• Change Management Leadership - Able to lead and drive change in a large cross-functional group. Ability to assess impacts, plan communications and implementation strategies.
• Familiarity and experience with widely used change management frameworks is a bonus (Kotter, McKinsey 7-S, etc)

Qualifications

What we’re looking for
• BS/BA degree in computer science or related field, and extensive experience, particularly in design, development and implementation of clinical data collection systems targeted at supporting large-scale multiple site clinical trials with supervisory experiences required.
• Experience in a Contract Research Organization or Pharmaceutical/Biotechnology company is a plus.
• Experience working in a matrix structured environment with multiple product lines is essential. In-depth knowledge of relevant regulations and strong understanding and usage of medical terminology.
• Excellent leadership/management skills with ability to handle multiple tasks to meet deadlines in a high stress environment.
• Effective organizational, presentation, documentation, analytical, Project Management and interpersonal skills with demonstrated ability to lead and motivate a matrix team.
• Proficiency in Word, Excel, and PowerPoint.
• Ability to travel as necessary (up to 25%)

Get to know Syneos Health
We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.