Senior Patient Recruitment Associate (Materials)

Established in 2010, Innovative Trials is the 2020 winner of the prestigious Queen’s Award for Enterprise and the 2021 Patient Recruitment Provider of the year. We provide a wide range of services including Site Optimisation, Referral Networking, Chart Review, Community Outreach and Digital Campaigns.

In 2021, we were named the Best Global Patient Recruitment Company by the Healthcare & Pharmaceutical Awards. The awards, organised by Global Health & Pharma, aim to recognise ‘innovation, determination and outstanding levels of care demonstrated by those who place our wellbeing at the forefront of their practice’.

We have a great opportunity for a Senior Patient Recruitment Associate to manage (with oversight) and support daily activities relating to Patient Recruitment & Retention programmes within the materials business unit at Innovative Trials.

Key Responsibilities

To effectively manage (with oversight) and support Patient Recruitment & Retention programmes for defined projects, including:

• Acting as client point of contact

• Management of projects including some financial responsibilities

• Management of third party vendors

• Internal team management including Line management of co-ordinator and below

• Management of translation process

Detailed Responsibilities

Client Contact and Project Management

• Arrange and lead client communications

• Lead internal team to ensure delivery of projects on time, in full, within budget

• Lead/support communications across business units to ensure seamless service delivery

• Manage the production of agendas, minutes and reports in the defined time frame

• Management/completion of all start-up and project management documentation

• Manage activities contracted to vendor, ensuring quality and timeliness of work completed

• Define and track timelines with the client and ensuring adherence to the timelines

• Budget management including but not limited to;

  • financial forecasting on a study/program level

  • client invoicing

  • obtaining vendor quotes

  • creating task orders

  • draft change orders for review

• Review of copy ensuring compliance to all necessary regulatory/client requirements

• Management of creation of artwork, translations, website, digital campaigns and retention item selection

• Oversee retention item management, and printing and shipping of materials

• Generate/review study/program KPIs

• Ensure timely and accurate tracker completion

Vendor Management

• Identify and escalate vendor performance issues, recommending action where required

• Assess new vendors ensuring compliance to internal and client processes during the onboarding process

Business Development

• Support the proposals team in creating high quality proposals by feeding into proposals as required

• Identify the need for change orders and the opportunity to increase services within a project

• Identifying commercial opportunities to improve efficiencies within the unit and across the company

Unit, Resource and Internal Team Management

• Training and support of new staff

• Line Management of co-ordinator role and below (where required)

• Participate in interviews as requested

• Other responsibilities as delegated by Line Manager

Key Skills/Attributes/Education

Desired:

• Degree or higher in a biological science, or experience in materials development for patient recruitment, clinical research or health communications, or relevant marketing/design experience

• Excellent organisation and communication skills, both written and oral

• Ability to multitask, managing a variety of projects simultaneously, and experience working with numerous stakeholders on multi projects

• Proficient in using Microsoft Office programs; Excel, Word and PowerPoint