Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of almost 2,500 experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

What Clinical Systems Support does at Worldwide

We are a strong team focusing on providing outstanding support for the end-users of the systems we manage either by providing the access to the system requested, resolving issues or completing tasks requested. Each team member is passionate and focused on providing the best service we can for the end-users working at a fast pace.

Teamwork and collaboration are paramount and something the team excels at, working as a close-knit, welcoming and caring team.

What you will do

• Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies; tracking of training as required for Worldwide, vendor, and study and site personnel; project communications, including meeting minutes and agendas and scheduling of calls; tracking deliverables and milestones records retention and Trial Master File management
• Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department; Respond to and resolve support requests, including monitoring and following up on outstanding support requests to meet Service Level Agreements
• Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel and contribute to incident management; Participate in process and quality improvement efforts to increase overall operational efficiency
• Maintain and control access to various systems for both in-house and vendor systems
• Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company

What you will bring to the role

• Good standard of written and spoken English
• Proficient in the use of common office software
• Self-motivated individual who can positively contribute to a team environment
• Able to work independently or in a multi-disciplinary team
• High attention to detail
• Ability to prioritize and handle multiple projects simultaneously

Your background

• Educated to at least a High School level education or equivalent experience
• Minimum 1 year of experience in an office customer service environment

Why Worldwide



At Worldwide, we balance fun with the serious business of changing lives. We have a values-driven culture that is built from the ground up. We empower our team members to treat every clinical trial like a patient’s life depends on it - because it does. Our leaders are in the trenches with you - committed to advancing science and moving mountains for our customers.

Interested in hearing more about Worldwide or our roles? Check out our careers page at www.worldwide.com/careers!

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