Team ITG is on the lookout for a new Campaign Manager to join our fast paced life sciences campaign delivery team. You will be working across a number of pharmaceutical clients, supported by a Senior Account manager and Senior Marketing Automation Specialist to deliver campaign journey builds through Salesforce Marketing Cloud.

As a Campaign Manager, it will be your responsibility to oversee the day-to-day multichannel campaigning for specific markets, primarily the delivery of email campaign journey builds, review performance and proactively provide insights into what’s working well and what isn’t. For some of our specific markets, we are looking for Campaign Managers who can speak either Polish, French, Spanish or German.

Project Management is a large part of this role, and you will be responsible for ensuring all projects are delivered according to client’s brief and on time.

This role will involve working closely with multiple client stakeholders to extract detailed requirements and being able to confidently brief internal departments through a workflow management process.

Experience in managing campaigns through Salesforce Marketing Cloud is beneficial. You must have an eye for detail and enjoy working in a technical work environment.

Your responsibilities will include:

• Managing dynamic eCRM campaigns through all stages of the process from conception, briefing, testing and deployment
• Liaising between the marketing automation team, design team, developers, and client to deliver campaigns with excellence whilst ensuring client’s requirements are correctly briefed internally
• Ensure our QC process is adhered to, helping to ensure we maintain a high standard across our campaigns, following industry best practices
• Getting involved in daily project work as required, supporting the account team where client demand requires it
• Continually reviewing processes and procedures and working collaboratively with the team to recommend improvements in ways of working.

Requirements

What can you bring to the table?

Just have a look below, if this sounds like you it’s definitely worth putting yourself forward:

• At least 3 years agency experience in a client facing role, preferably in digital or integrated marketing
• Previous experience working within the email channel is preferable, but not essential
• Focus on client satisfaction through impeccable client servicing and handling Structured and clear thinker: able to manage multiple projects and pro-actively understand the impact to client, creative and technical departments
• Able to identify potential blockers and pro-actively resolve client issues when they occur
• Organised with very good attention to detail
• Strong written and verbal communication
• Relevant computer skills – highly proficient in using Microsoft
• Life Sciences / Healthcare experience is a bonus, but not essential
• Experience with an email service platform (ESP) – Salesforce Marketing Cloud is preferable, but not essential
• Desirable - You are a fluent speaker in any of the following languages - Polish, Spanish, French or German

Benefits

Work’s a treat

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Employee Appreciation day – enjoy an additional half days holiday
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch