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Service Now Technical Consultant

Employer
GI Group
Location
Hertfordshire, Hatfield, England
Salary
ITSM, ServiceNow, ITOM, ITIL, Hatfield,
Start date
25 Apr 2022
Closing date
23 May 2022

View more

Discipline
Information Technology
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Job Details

ITSM and ServiceNow Technical Consultant
Full time permanent position based in Hatfield, Herts
Competitive salary
Corporate benefits package includes 10% Bonus, 24 days holiday, plus health and dental insurance etc.

Our client is a multi-cultural, healthcare, global company and seeking an ITSM and ServiceNow technical professional to support and deliver the Service Now toolset ensuring the capabilities are shared and understood among all internal business stakeholders and demands are delivered and supported in an efficient way according to SLA's. Acting with consultative approach on Service Now toolset and ITSM best practices.

This is an excellent opportunity to develop into a Lead role and be the subject matter expert for ServiceNow.

Your experience will include:

* Expert knowledge of Service Platform primarily for ITSM, and ITOM
* Ability to identify, analyse, understand and translate Enterprise/ IT Service management requirements into pragmatic technical solutions.
* Ability to assimilate complex information quickly, perform analysis, develop and articulate appropriate solution/strategy clearly and concisely in both verbal and written format.
* Strong communication skills (written & verbal in English) including the ability to inform, influence and present at all levels of the organisation.
* Excellent documentation, scripting and reporting skills to meet legislative, regulatory and corporate requirements.
* Ability to identify and define risk mitigation strategies.
* Systematic, disciplined and analytical approach to problem solving.
* Good planning and organisation skills.
* Ability to work under pressure in a fast-paced environment with changing business priorities.
* Ability to prioritise workload according to risk and business demands.
* Proactive attitude with drive to achieve project objectives and individual tasks within agreed deadlines to agreed quality.
* Ability to establish and maintain good working relationships with colleagues/business partners/third party vendors.
* Excellent attention to detail.
* Proven track record of working both in a team and independently. Good team player and self-starter, ability to work under own initiative.
* Proficient with standard desktop applications.
* Tenacity and the will to ensure that a problem is resolved using all means at ones disposal and escalating to management if needed.
* Demonstrable relationship/stakeholder management and negotiation skills.
* Proven ability to drive forward change effectively, using a flexible, consultative and supportive approach.

If you are interested and feel you have the right skills or wish for a confidential discussion then please apply to this role.

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

Company

Gi Group is one of the world’s leading staffing solutions companies, providing specialist services for the development of the labour market. Gi Group’s specialist Pharmaceutical Division supply high quality temporary and permanent staff to Pharmaceutical and Biotechnology organisations nationwide.

Gi Group’s Pharma Team can support clients onsite or remotely from Gi Group central offices and are specialists in their field with experience within the Pharmaceutical, Biotech and CRO industry.

The Group is active in the fields of temporarypermanent and professional staffing, search and selection, executive search, outsourcing, training, outplacement and HR consultancy.

Thanks to our direct presence and strategic partnerships, we operate in more than 40 countries across Europe, APAC, the Americas and Africa.

Able to serve all kinds of clients, the Group has developed strong expertise in large and multinational organisations, for which it has implemented global solutions through specialist divisions and dedicated local and international teams.

Ranked globally as one of the largest staffing firms by Staffing Industry Analysts, the Group is also a global corporate member of the World Employment Confederation (formerly CIETT).

Company info
Website
Telephone
01707 247259
Location
Gi Group - Pharmaceutical Division
James Taylor House
St Albans Road East
Hatfield
Hertfordshire
AL10 OHE
GB

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