Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of almost 2,500 experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Summary

We are seeking a Director, Site Alliances to join our growing team!

The primary focus of this role is building and managing strategic clinical site alliances (investigators, site personnel, KOLs, etc.) at local, regional, and international sites. This role will reach across multiple Therapeutic Areas and all stages of clinical development.

This position is to build, manage, and maintain Worldwide Clinical Trials long-term relationships with clinical sites. The role will leverage the current reputation of Worldwide with sites to grow existing relationships and form new ones. These relationships will benefit our customers, from site feasibility through to data base lock.

Responsibilities

Tasks may include but are not limited to:

General Strategic Engagement~

• Work with internal stakeholders to create a mission statement to convey the site and patient approached focus of Worldwide.
• Work with internal strategy, business development and operational staff to identify key therapeutic growth areas and development of corresponding site alliances.
• Build awareness of our company’s global clinical development projects at a site level
• Maintain a minimum of monthly communication with assigned Sites/Site Networks via email, teleconferences
• Identify and assist in developing relationship with Key Opinion Leaders (both operational and clinical)
• Keep internal stakeholders appraised of alliance issues. New sites in the alliance, issues with current sites, changing interests of sites.
• Use multiple channels of technologies to foster, maintain, and enhance open communication and to promote Worldwide Site Alliance.
• Participate in evaluation of sites/site networks for future studies and collection/maintenance of information on available facilities
• Conduct enhanced discussions regarding Patient recruitment and retention in coordination with Worldwide operational team
• Serve as back up contact for any emergent issues they may have with protocol or operations on the trial (when they are unable to reach the main contact)
  • Will triage these requests to the proper clinical or operational representative
• Ensure sites remain motivated for their Worldwide trials, and ensure priority
• When applicable, make site visits and attend conferences to meet up with investigators to discuss study status, maintain relationships, discuss any issues, etc.
• Serve as an advocate for the site when needed
• Deliver difficult messages to sites when they are being non-compliant with team requests

Pre-award/bid stage~

• Support activities associated with the evaluation and selection of investigational sites, investigators, and SMOs in order to develop and build-up company network in a coordinated manner.
• Provide input into site-level recruitment forecasts, start-up timelines & recruitment methodologies.
• Contribute to pre-award plans and strategies that contribute to successful completion of clinical trial programs (on time, on budget and high-quality data/end results)
• Share information with Feasibility teams regarding the competencies of investigator sites/site networks
• Represent Worldwide in Bid Defences when Alliance Managers are requested
• Support activities regarding proposal development when Site Alliance work is requested

During study conduct~

• Monitor site performance and take appropriate action to maintain timelines.
• Support project teams regarding site performance issues. Work closely with internal study teams and sites to foresee and proactively manage study site problems/issues as they occur. Initiate, recommend and communicate corrective actions as needed.
• Share information with Feasibility teams regarding the competencies of investigator sites/site networks
• Conduct ongoing surveys to evaluate the status of the relationship and share results with the full team. Including but not limited to start up metrics, recruitment metrics & query resolution metrics.

Degree/Certification/Licensure

Bachelors within life sciences or equivalent

Experience

• Excellent networking skills to represent Worldwide with key local stakeholders.
• Excellent written and verbal communication skills - able to interact with all levels of internal and external management.
• Excellent negotiation, influencing and problem solving skills.
• Self-motivated with proactive issue monitoring and management including risk assessment and contingency planning.
• Possess a combination of critical thinking and operational expertise and efficiency.
• Good verbal and written communication skills (both in English and local language).

Requirements

• At least 5 years’ experience in clinical research in Pharma, Biotech or CRO
• Demonstrated experience of working directly with clinical sites and investigators.
• Demonstrated customer service and relationship building skills with clinical sites (on site and remote).
• Clinical site management experience, with a strong background in operational aspects of clinical research and clinical development outsourcing.

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