Site Enablement Solutions Lead – Global Patient and Site Solutions (GPSS)

PURPOSE

Site Enablement Solutions Lead supports clinical study sites by providing trained and qualified clinical research staff who are dedicated to a specific study protocol. These clinical research professionals support study sites with tasks such as EDC data entry and query resolution, study file maintenance, patient recruitment, engagement, and education, patient visit management, clinical supply maintenance, etc. The goal of the role is to optimize overall performance of the site throughout the lifecycle of the study.

RESPONSIBILITIES

• Collaborate with the GPSS team along with project delivery teams to manage the coordination, planning, and implementation of Site Support Services plans on large, multi-region studies. 
• Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects).
• Provide project and team leadership for development and oversight/delivery of our site services that include direct engagement with sites to provide their staffing needs.
• Leverage internal intelligence and work closely with internal departments such as HR, Talent Acquisition, Clinical Operations and IT to support and refine strategy on assigned projects.
• Work closely with legal team to prepare, negotiate, and execute service agreement contracts.
• Liaise with staffing partners to identify required site staff - research assistants, study coordinators, and study nurses - and oversee their training and performance.
• Communicate with sponsors, sites, and project teams to implement and monitor impact of the site support services plans; make additional operational and tactical recommendations as needed based on study performance.
• Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity of the team; recommend product and service enhancements and additional product and/or service development as needed.
• Coach and mentor employees as they develop in their role.
• Other duties may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• In-depth knowledge of clinical trial conduct at clinical study sites for pharmaceutical research.
• Experience engaging with sponsors and key stakeholders throughout the lifecycle of a clinical trial.

• Knowledge of patient recruitment practices, site-based processes, and workflow.
• Knowledge and ability to apply ICH/GCP and applicable regulatory guidelines.
• Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Microsoft Excel.
• Excellent written and verbal communication, as well as presentation skills, including good command of English.
• In addition to English, good knowledge of French
• Team management and/or project management experience.
• Effective time management and organizational skills and ability to manage competing priorities.
• Ability to adapt and be flexible in a global and dynamic work environment with changing priorities.
• Excellent interpersonal and problem-solving skills with ability to build and maintain strong relationships with IQVIA staff, site stakeholders, and sponsors; ability to use consultative approach to solve challenges.
• Ability to influence effectively within functional team and project teams including Therapeutic Strategy Leads, Project Leads, Clinical Leads, CRA, and sponsor.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree or higher educational equivalent in health care or other scientific disciplines 

4 yrs. of relevant industry experience; or equivalent combination of education, training and experience

***Home based - all Europe***

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.