Tech/Systems Support Analyst
- Employer
- IQVIA
- Location
- Oeiras
- Start date
- 26 Oct 2021
- Closing date
- 13 Nov 2021
View more
- Discipline
- HEOR, Analyst
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Entry level
Job Details
Job Overview
Provides first level support on workstations or for applications.
Essential Functions
• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.
Qualifications
· Native speaker in Itali or Fluent (oral and written);
· English - Professional proficiency;
• Associate's Degree Computer Science or equivalent, or equivalent technical training - Req.
• One (1) years related experience or training - Req.
• Equivalent combination of education and experience - Req.
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.
• If you're not a EU citizen you must have a resident visa or a permanent visa.
#LI-VC2
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
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