Team Manager, Investigator Support
- Employer
- Labcorp
- Location
- Mechelen, Belgium
- Salary
- Competitive
- Start date
- 19 Oct 2021
- Closing date
- 19 Oct 2021
View more
- Discipline
- Clinical Research, Clinical Operations
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Experienced (non-manager)
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Job Details
Labcorp is looking for a Team Manager, Investigator Support.
The Manager is responsible for the day-to-day management and supervision of Investigator Support to ensure the successful implementation of the global site support strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction.
Duties and responsibilities:
- Manages and supervises the day-to-day operations of the team including but not limited to:
- Ensuring the development of a competent workforce to meet growth plans within budget.
- Managing the workload balance.
- Ensuring the seamless integration of all Site Support functions at the local site.
- Accountable for the activities and outcome of the team, taking corrective action where appropriate.
- Ensure the consistent implementation, use and review of SOPs.
- Ensure appropriate resource allocation to successfully implement and execute site support services to achieve agreed upon service levels.
- Active role in the development and implementation of strategy, global processes and procedures, and performance metric
- Actively participate in tasks related to strategy, planning, budgeting and cross department issues.
- Ensure new processes are developed with global participation and implementation.
- Ensure performance metrics are global. Track, monitor, and report metrics in the agreed upon timelines.
- Instills a culture of continuous improvement, quality, productivity and profitability.
- Monitor and review project schedules and timelines
- Risk management assessment of Investigator Support activities
- Lead Site Support QA activities
- Provide guidance through mentoring and coaching of less experienced staff to improve skills related to people management, operation strategy, and issue resolution
- Deliver client and senior management facing presentations
- Manages and supervises staff including but not limited to:
- Coordinating and monitoring progress to ensure achievement of timelines and goals.
- Day-to-day management and supervision of individual team members.
- Completing thorough, timely and well-documented performance evaluations and interim progress reviews.
- Establishing and monitoring performance objectives for direct reports and taking corrective action where appropriate.
- Identifying appropriate successors/deputies for all key roles within the team.
- Monitors, tracks, manages and ensures resolution of all customer complaints, issues and concerns.
- Ensures all services failures are identified, tracked and resolved in a timely manner. Takes preventative action to ensure that the same service failure(s) does not occur again.
- Effective and timely adherence to management communications, meetings and procedures.
- Accountable for the effective management of the team budget and achieves budgeted targets.
- Acts as a liaison for the investigator sites.
- Instills a culture where patient safety is top priority
- Promptly address patient safety issues and escalate as needed for resolution.
- Ensures the investigator's needs are explored prior to implementation of new processes and procedures.
- Bachelor degree preferred with a minimum of 5 years strong management experience in a customer service capacity
- Excellent communication skills and business acumen;
- Excellent problem-solving skills, coupled with a self-motivated personality and an ability to exceed expectations in a fast paced, results-oriented environment
- Strong people skills and ability to build relationships internally and externally
- Strong computer skills (Access, SQL, Visio, MS Office Suite, Powerpoint)
- Ability to identify and communicate trends in daily operations and effectively make recommendations/initiate actions to enhance productivity, efficiency, effectiveness and profitability
- Ability to work effectively in a matrix environment
- Minimum of 5 years of management experience
- Demonstrated strong customer service skills
- Excellent written, verbal and interpersonal skills
- Strong planning, organizational and problem solving skills
- Proven record of driving continuous improvement
- Demonstrated a high degree of initiative and ability to work collaboratively
- Strong change management skills
- Proven track record of successful project completion
- Demonstrated experience in team building, influencing others and conflict resolution
- Defining and implementing specific productivity and quality measurements for the team
- Experience driving process improvement initiatives, implementing policies and procedures that promote ease of doing business, both internally and externally
- Demonstrated ability to motivate, develop and manage staff while maintaining a positive work environment
Company
At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions —because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives. Join us in our pursuit of answers.
Company info
- Website
- https://careers.labcorp.com/global/en
- Location
-
Maidenhead Office Park
Westacott Way
Littlewick Green
Maidenhead
SL6 3QH
United Kingdom
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