Senior Account Manager - Medical Communications

Barrington James is looking for an outstanding Senior Account Manager to join one of our core client ‘POD’ teams. Working closely with a Senior Account Director, you will be part of a dedicated ‘POD’ resource team of talented Client Services and Medical Writers who together are responsible for agile working with a defined cluster of our Global and UK clients across exciting Retina, Urology and CKD including Advanced Cellular Therapies. You will oversee and manage the planning and delivery of medical/scientific and brand/promotional programmes that meet client objectives and exceed expectations ensuring quality deliverables on time and within budget. As a Senior Account Manager, you will also be responsible for supporting junior members of the team, through coaching or review of their work and providing constructive feedback as well as mentoring their career development. Supported by senior Medical and Brand Strategists as well as your colleagues and shared Creative and Technology services, you will have an active opportunity in pitches and RfP responses with both new and existing clients. As part of this highly autonomous ‘POD’ team and within a broader collaborative agency environment, you will have a direct and visible impact on the work and also a key voice in all major decision making.

KEY RESPONSIBILITIES

• Oversee and manage the development and delivery of high quality medical communications programmes and projects that meet the strategic needs of customers.
• Direct project teams to deliver on all aspects of account activities including briefing, planning, scheduling, budgets and resourcing, ensuring the delivery of projects to agreed specification and quality within budget and timescales
• Maintain high visibility within the client organisations, developing strong relationships with key ‘POD’ client contacts and senior level client stakeholders and obtain regular feedback. Cultivate strong, long-term relationships with key decision-makers within accounts and develop in-depth knowledge of the customer.
• Review all deliverables to ensure they meet the strategic objectives of the ‘POD’ clients, adhere to clients’ key messages that are relevant to their target audiences.
• Contribute to strategic direction of accounts encompassing all aspects of programme / project development through thorough knowledge of market issues, as well as the clients and projects overall strategic objectives.
• Responsibility for all account finances, including development of account budgets, liaison for sign off, tracking of servicing levels. Ensure regular updates provided to the client and POD leaders.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• 3 years + experience and career advancement in a healthcare agency environment or similar
• A BSc/MSc in a related subject
• Strong knowledge of all aspects of medical communications including key strategic and tactical services
• Flexible personality and a quick learner who operates with a sense of urgency.
• Demonstrated ability to line manage junior team members, with experience of giving annual appraisals, writing objectives and measuring performance.
• Solid understanding of finance related to client account management
• A keen focus on delivering results to the appropriate quality and timeline metrics
• Exceptional attention to detail.