Come discover what our 25,000+ employees already know: work here matters everywhere. We're a growing and evolving biopharmaceutical industry leader, which means you'll have endless opportunities to work with experts around the world and build the career you've dreamed of.
As a part of the Syneos Health team, you'll help us deliver results for a rewarding reason - we improve patients' lives around the world. Because to us, a patient isn't just a number, they're our family, friends, and neighbors.

Why Syneos Health
• #SyneosHealthLife means we're committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person's unique contributions make a difference.
• We believe our success is a direct result of the people who are driving it - you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That's why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job summary

The position is responsible for providing clerical, administrative, and technical administrative support to one or more business units or clients within Clinical Operations. Provides administrative and customer support services with supervision, through use of standard guidelines, processes, and procedures while maintaining strict confidentiality of information at all times. Draws from and applies industry knowledge, skills, and experience to support and ensure success across the company. Drives efficiencies through data entry coordination and quality control checks with a focus on content integrity, relevance, and accuracy. Interacts daily with general employee population through written, phone and chat communications.

Job responsibilities

• Demonstrates knowledge of clinical data and processes.

• Liaises and partners with business units and other functional areas to support and ensure data quality compliance with company requirements, study procedures and relevant guidelines.

• Provides accurate and timely support services for data tracking, data entry, verification and data quality with a high degree of accuracy and customer satisfaction, balancing business operating needs.

• Identifies any technical system and data issues encountered and routes appropriately.

• Assists with other data system needs, team projects and initiatives as assigned.

• Assists with preparation and maintenance of end-user templates, reference tools and other documents.

• Responds in a timely manner to employee inquiries and questions. Escalates questions as appropriate.

• Attends meetings and performs relevant action items as required.

• Manages and protects sensitive & confidential information.

• Manages priorities and effectively adjusts based on volume and business necessity; engaging with management for guidance or approval. Maintains overall awareness in the field of clinical research by completing all necessary and assigned training.

• Responsible for performing activities in compliance with applicable Company Policies, Standard Operating Procedures and Work Instructions.

• Demonstrates working knowledge of best practices, employment laws, and developing technologies to drive continuous improvement and compliance in changing landscape.QUALIFICATION REQUIREMENTS

• College Degree in Business or Associate Degree with data entry or administrative experience.

• Strong organizational, planning, and time management skills with a team-oriented approach.

• Flexibility and the ability to handle multiple tasks to meet competing deadlines and deliver high quality work in a dynamic environment.

• Ability to operate independently with some supervision required.

• Strong verbal and written communication skills.

• Strong customer services skills whilst maintaining confidentiality, ability to interact and build relationships to balance employee needs with business requirements.

• Behaves in Ethical and Compliant manner and encourages others to do the same.

• Proficient computer skills in Microsoft Office in Outlook, Word, Excel, and PowerPoint, internal systems, email and Internet are necessary

Get to know Syneos Health
We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. #LI-EW1