Senior Manager, Commercial Operations

A Biotech are looking for a Commercial Business Operations Manager who will be responsible for supporting the Commercial Excellence Lead in coordinating, designing and delivering the commercial excellence activities that enhance customer engagement.

This role will be primarily responsible for overseeing all activities associated to the CRM (customer relationship management) processes for the Cell & Gene Therapy business.

The Commercial Business Operations Manager will be responsible for:

• Responsible for prioritizing CRM improvements based on business priorities and user (Field team) feedback
• Responsible for developing user stories, acceptance criteria and ordering of product backlog
• Sitting member of the CRM development team, responsible for sprint planning and sprint review discussions.
• Proactively identifies new improvements to platforms, leveraging CRM subject matter expertise
• Aligns business priority decisions with IT, cross-functional teams across the Heme launch (including International GMA)
• Oversees DTE User Acceptance Testing for CRM at each release and the successful rollout of the release to the end users
• Responsible for smooth operation of all administrative functions within CGT CRM
• Maintain effective execution communication to ensure alignment works with other Commercial Business operations managers

Experience required:

• Extensive sales/marketing commercial operations experience in a dynamic environment
• 5 years plus experience in designing and implementing CRM processes (salesforce)
• Excellent communication, interpersonal, and leadership skills
• Extensive direct experience with pharmaceutical data sourcing, integration, analysis, and reporting
• Ability and desire to understand the product needs of the future and influence all stakeholders to prioritize them
• Strong understanding of Web & Mobile (salesforce)