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Laboratory Support IT Analyst

Employer
GI Group
Location
Limerick, Republic of Ireland / Limerick, Republic of Ireland
Salary
Competitive salary plus benefits
Start date
20 Sep 2021
Closing date
18 Oct 2021

View more

Discipline
Information Technology, Systems Analytics
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Job Details

Location: County Limerick, Ireland

Our client provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable.

This role works seamlessly with the lab computing environment.

* Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation
* Implements customer specified benchtop computing design and processes
* Administers and assures connectivity of customer's operating System based platforms
* Manages Lab Computing aspects of On-boarding, retirement and relocation of equipment
* Implements Windows based security, including but not limited to: the lab environment and customers' needs
* Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
* Ensures adherence to client's corporate policies through periodic reporting and compliance programs
* Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
* Provides technical Subject Matter Expertise for new system validations and change management efforts
* Supports management in the development and implementation of training initiatives for Services personnel
* Document procedures, policies, troubleshooting and best practices
* Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment
* Submit weekly Engineer reports to the team lead by COB on the last business day of the week
* Responds to software/hardware related inquiries
* Escalates IT issues that are not resolved via regularly identified support channels.
* Shares technical and process updates among client and internal teams as needed.
* Participates in client team meetings
* Provides support to the service delivery teams as needed

Basic Qualifications:
* Bachelor of Science in Computer Science, Life Science or equivalent industry experience
* 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
* Experience with virtual machine support
* Experience with scientific instrumentation

Required Skills:
* Excellent customer service skills complimented by an ability to listen to and interpret client requests.
* Ability to troubleshoot complex instrument and technology issues.
* Strong verbal and written communication skills.
* Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
* Knowledge of laboratory safety practices.

If you are interested and feel you have the right skills then please apply to this role.

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

Company

Gi Group is one of the world’s leading staffing solutions companies, providing specialist services for the development of the labour market. Gi Group’s specialist Pharmaceutical Division supply high quality temporary and permanent staff to Pharmaceutical and Biotechnology organisations nationwide.

Gi Group’s Pharma Team can support clients onsite or remotely from Gi Group central offices and are specialists in their field with experience within the Pharmaceutical, Biotech and CRO industry.

The Group is active in the fields of temporarypermanent and professional staffing, search and selection, executive search, outsourcing, training, outplacement and HR consultancy.

Thanks to our direct presence and strategic partnerships, we operate in more than 40 countries across Europe, APAC, the Americas and Africa.

Able to serve all kinds of clients, the Group has developed strong expertise in large and multinational organisations, for which it has implemented global solutions through specialist divisions and dedicated local and international teams.

Ranked globally as one of the largest staffing firms by Staffing Industry Analysts, the Group is also a global corporate member of the World Employment Confederation (formerly CIETT).

Company info
Website
Telephone
01707 247259
Location
Gi Group - Pharmaceutical Division
James Taylor House
St Albans Road East
Hatfield
Hertfordshire
AL10 OHE
GB

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