Customer Support Engineer - Laboratory Instrumentation
Based: Stevenage or Ware, Herts
Benefits include competitive salary, 25 days holiday plus 8 bank holidays, provate health, Life Assurance x 4 and pension up to 5% contribution from employer

Our global client create the instruments, tests and software used by scientists, researchers and clinicians to address the most critical challenges across science and healthcare including the COVID-19 pandemic. Strategically partnering with customers to enable earlier, and more accurate insights, supported by deep market knowledge and expertise and a reason why we are seeking a highly skilled Lab Instrmentation Service Engineer.

Job Description
Part of a team of onsite engineers; responsible for, but not limited to, the facilitation of repair, maintenance, calibration and certification of laboratory instrumentation primarily based in Stevenage or Ware.
The role provides high quality engineering support to a wide range of laboratory equipment within the R&D community.
Perform advanced level repairs, upgrades and troubleshooting is a standard requirement. Service experience for maintenance/repair and validation of laboratory equipment is required for this role.
To work closely with all members of the Engineering and wider Scientific Services teams to provide a proactive and focused approach efficiently meeting and advancing the business needs.

Key Responsibilities:
* Ensure prompt, flexible, customer focused specialist engineering support whilst maintaining compliance with statutory, regulatory and engineering standards
* Diagnose faults on complex equipment and systems utilizing the multi-disciplinary support of internal and external support to the team to produce a satisfactory solution.
* Plan and carry out engineering maintenance and commissioning work associated with scientific equipment and systems in a safe, cost effective manner to ensure minimum business disruption.
* Adhere to company risk assessments and methods developed in line with engineering standards and health & safety requirements.
* Ensure compliance to standard operating procedures, offering suggestions on improvements; where identified.
* Use technical knowledge to identify and source components and services.
* Create, manage and review supporting documentation e.g. Service reports and procedures
* Advise on, on request, engineering and scientific aspects of proposed equipment to be purchased in order to support client processes.
* Provides 'on the job training' to other Scientific Services staff and may train customers on utilization of equipment.
* Support in the preparation/design of operating procedures, SOP's, INS, Change control and deviations, manuals and drawings.
* Support in maintaining the correct availability of essential spares to support the range of equipment and systems used within the R&D facilities in a cost-effective manner.
* Keeps end user appraised as to the status of the work order until completion of work
* Reviews and updates CMMS records to ensure they accurately reflect current status and maintenance plans for equipment. Where changes affect GxP equipment ensures compliant procedures have been followed.
* Escalates in a timely manner, any issues or concerns that arise to the relevant Engineering Supervisor

Competencies:
* Advanced Modern Apprenticeship to NVQ 3 in engineering or equivalent experience in relevant scientific engineering
* Experience of working in a fast paced, operational environment
* 2+ years post apprentice experience within the Laboratory Instrument Support sector
* Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
* PC literate in Microsoft packages (Word, Excel, PowerPoint etc.)
* Strong relationship management and excellent communication skills/influencing skills
* Ability to work to own initiative but team orientated and able to work with minimal supervision
* Strong written and verbal communication skills
* Robust and assertive attitude towards achieving results and motivating team members
* High customer focus
* Ability to travel

If you are interested and feel you have the right skills then please apply to this role.

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.