ICON Clinical Research

Research Associate II

27 Jul 2021
26 Aug 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

We are looking for passionate, resilient, and inspiring individuals to join our team. As the Research Associate II, you will assist the functional team throughout the life cycle of research projects and support data collection and management efforts. You will also manage the targeted literature review projects from the reception of the client's request to the reception of the client satisfaction survey, by searching and analyzing relevant information to answer customer's scientific requests and ensure their satisfaction.

This role will be based in Europe

Office or Home based

The role
  • As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs
  • Be the key contact for assigned clients and perform regular operational follow-up meetings to ensure clients satisfaction
  • Qualify clients 'needs (lead / participate in client meeting (TC/WebEx, F2F, etc.)
  • Write and negotiate proposals (scope, budget, timeline) with clients in a timely manner
  • Proactively and independently expands knowledge base on department-specific related research methods
  • Efficiently manages own workload with respect to project scope, timelines and quality
  • Maintains awareness of the pharma/biotech/medical device industry landscape as it relates to outcomes research-related trends and challenges
  • Performs other duties and tasks as are allocated at the reasonable discretion of the Company
  • Supports MRT projects on a variety of research-related tasks or with limited scope of scientific expertise and, financial tracking
  • Assisting on literature review projects including preparation of deliverables, literature and internet searches
  • Supports data collection and management efforts including data entry and review, and data analysis including cleaning data, conduct of simple quantitative analysis and write up of results
  • Identifies risks with assigned tasks and effectively executes strategies to minimize them
  • Supports other project activities as needed

What you need
  • Master's degree or local equivalent, PhD preferred
  • Minimum of 2 years professional experience
  • Strong communication skills written and orally
  • Strong computer skills, sound knowledge of MS Office Suite and Adobe
  • Ability to negotiate with client (budget, timelines, limits, etc)
  • Excellent customer service skills, including ability to communicate clearly and positively with clients (clarifying by questioning and reformulating) and resolve customer issues or complaints

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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