Oversight Director (Assoc/Dir) - Site Payments

Sofia, Bulgaria
22 Jul 2021
21 Aug 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
PPD's mission is to improve health. It starts as an idea to find a cure. It becomes a life saved. All in-between, it's you! We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our talented, bright and energetic teams.

Our global Clinical department consists of colleagues with institutional knowledge, in-depth therapeutic experience, and robust operational tools. Together, we help clients define and develop clinical programs, minimize delays, and execute high-quality, cost-efficient clinical studies.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.

Summarized Purpose:

Provides subject matter expertise and consulting, including project leadership for effective operations and delivery of site payments targets. Contributes to initiatives and strategies across the function or organization to optimize service delivery. Cultivates strategic relationships and acts as a representative cross-functionally and among client groups. Creates cross-functional working relationships and collaborates with global colleagues to deliver seamless service to assigned accounts. Builds and maintains executive level contacts both internally and externally to ensure service levels are maintained and clearly communicated. Collaborates with leadership to support strategic planning and business growth. Ensures compliance with established policies, procedures, and regulations. Ensures that individual project targets are met, clients are satisfied, and services are provided with the highest quality standards. Leverages all opportunities to achieve operational, financial and growth targets while enhancing customer relations.

Essential Functions
  • Ensures the timely and customer-focused execution of site payments with a focus on quality deliverables for assigned projects.
  • Demonstrates leadership and expertise in supporting, developing and driving the specific and overall site payments strategies to ensure optimum performance and achievement of project plans and targets.
  • Ensures project risks and potential contingencies impacting time/quality/cost of deliverables are discussed with Senior Management through appropriate escalation pathways.
  • Reviews and assesses team profitability through the identification of "out of scope" activity in a timely manner and supporting follow through on all aspects of contract modification.
  • Communicates with sponsor(s) regularly to obtain direction and feedback on implementing scope of work as well as performance to date. Proactively identifies unusual or significant problems encountered during the course of a clinical trial and proposes and implements strategies for preventing or correcting significant problems.
  • Participates in business development activities to obtain additional contracts by reviewing sections of proposals related to site payments, delivering effective presentations to potential clients.
  • Provides ongoing mentorship, coaching and feedback to operational teams and/or staff associated with portfolios.


Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years [director] or 7+ year [associate director]).

Knowledge, Skills and Abilities:
  • Advanced strategic thinking, planning and organization skills
  • Capable of analyzing data, anticipating, and mitigating risk, exercising sound judgment, problem solving and decision-making working while under pressure and at times with limited desired information
  • Skilled at using personal influence and persuasion to effectively promote ideas and proposals to shape stakeholder opinions
  • Capable of developing and cultivating strong internal/external networks of contacts and resources to ensure operational execution
  • Proven skills in building relationship and working effectively in matrix environments
  • Excellent change management skills to influence and motivate, demonstrating excellent interpersonal and conflict resolution skills
  • Demonstrated credible leadership style with ability to mobilize and foster team productivity
  • Capable of motivating managers and supervisors to define and reach team objectives
  • Proficient in budgeting, forecasting and resource management
  • Superior concise and well-organized oral and written communication skills including the ability to communicate in English
  • Extremely efficient, well-organized and demonstrates a strong attention to detail
  • Excellent computer skills, particularly word processing and spreadsheets (MS Word and MS Excel)and PowerPoint
  • Deep understanding of study start-up operations in a global environment
  • Extensive understanding of FDA, GCP, and ICH guidelines with a track record of successful operational delivery

What we offer:

At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential.

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We've grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel.

- We have a strong will to win - We earn our customer's trust - We are gamechangers - We do the right thing -We are one PPD -

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, then please submit your application - we'd love to hear from you.


Please note that due to the high volume of applications, only short-listed candidates will be contacted.
PPD is an equal employer.