Customer Service & Supply Chain Specialist - 50% (897534-MGP)

Canton of Zug (CH)
22 Jul 2021
21 Aug 2021
Part Time
Contract Type
Experience Level

Providing Flexible Resourcing Solutions

Founded in 1997 and headquartered in Basel, Switzerland, CTC is a specialist life-sciences recruitment organisation. We place specialist talent into contract and permanent positions in the pharmaceutical, biotech, medical devices and CRO industries.

An in-depth experience in life-sciences recruitment combined with an established and extensive local network means that CTC offers clients and candidates the “Gold standard” in recruitment services. With an expertise honed over many years at the cutting-edge of the life-sciences industry, we help companies find people and we help people find companies.

Customer Service & Supply Chain Specialist - 50% (897534-MGP)

Our client, is a German Multinational science and technology company headquartered in Germany with presence in 66 countries. The group includes around 250 companies and is divided into three business lines: Healthcare, Life Sciences and Performance Materials.

For one of their divisions with a large manufacturing and warehousing site we are currently looking for a Customer Service & Supply Chain Specialist for an 18-month contract to based in the Zug area, Switzerland.

In this role you will receive and process written customer orders, ensure timely delivery and billing to customers, provide professional support at the reception while receiving visitors. You will answer / forward telephone customer inquiries in German, French and English. You will also represent the Head of Supply Chains in their absence.

Main Responsibilities:

  • Independent order processing;
  • Receipt and processing of customer orders including invoicing;
  • Advice and support for customers on the phone in German, French and English;
  • Coordination and processing of the returns in cooperation with an external distributor / warehouse;
  • Reception: Receiving and forwarding incoming calls in German, French, and English;
  • Reception and registration of visitors and guests;
  • General correspondence in German, French, and English;
  • Applying for / increasing credit limits
  • Implementation of ICS controls as defined;
  • Handling post (receiving, distributing and delivering mail) Supply Chain Specialist:
  • Monitoring of the SAP (ERP) interface to our external distributor / warehouse;
  • Monitoring of the global supply chain (Supply Risk Report);
  • Issuing of destruction orders in accordance with work instructions;
  • Preparation and monitoring of various evaluations and reports such as KPI, Batch Progress Control (BPC), out-of-stock, stock reconciliation (and more);
  • Preparation and implementation of user acceptance and regression tests in the SAP (ERP) system and HPALM;
  • Representing the Head of Supply Chain in his absence;

Qualifications and Experience:

  • Relevant working/residency permit or Swiss/EU-Citizenship required;
  • Commercial education;
  • Professional experience in the area of ordering / reception;
  • Good language skills in German, French and English;
  • High level of independence;
  • Good knowledge of SAP (ERP) is essential.