ICON Clinical Research

Senior Manager, PCS

21 Jul 2021
18 Aug 2021
Clinical Research
Full Time
Contract Type
Experience Level
Experienced (non-manager)
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

This role can be based anywhere in Europe

Core responsibilities of the Senior Manager

* Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
* As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
* Travel (approximately 15%) domestic and/or international
* Actively supports the growth and integration of service areas with PCS
* Maintains responsibility, in partnership with other management staff, for performance measures such as forecast, proactive risk assessment, quality, staff engagement and retention and other metrics
* Maintains acute awareness of the pharma / biotech / medical device industry landscape as it relates to department specific service-related trends and challenges and guides awareness for junior staff
* Demonstrates awareness and understanding of strategic goals/priorities and focuses people on the most important organizational priorities
* Ensures the development, communication, and execution of functional processes in a manner consistent with the framework of the department
* Responsible for the human resource management activities including maintenance of proper staffing levels, resource optimization, attainment of individual and team goals, employee relations, mentoring, talent/career development, and rewards/recognition based on achievement of goals
* Ensures resources are shared dynamically to meet the demands (internal and external) of specific areas within the department
* Leads, inspires and ensures appropriate ownership and accountability in a global, often virtual, environment
* Proactively and independently expands knowledge base on constantly evolving industry-related trends, news and best practices
* Continually cultivates, develops and maintains positive business relationships with other functional teams and departments within ICON

Functional Responsibilities
* Represents department at internal and external meetings and strategy review presentations/overviews, as appropriate
* Proactively communicates department objectives and results with clients, leadership team and all functional partners
* Proactively participates in new business opportunities as needed and leads the organization to meet changing client needs
* Develops staff through training and coaching opportunities and by creating and maintaining methodologies, tools, training manuals, and checklists to improve the department's processes and overall business organization
* Facilitates identification and resolution of issues; aides in the development of CAPA responses as-needed
* Such other duties and tasks as are allocated to you at the reasonable discretion of the Company
* Responsible for ensuring compliance with all relevant SOPs, policies and procedures

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.