HR Assistant

Sofia, Bulgaria
15 Jul 2021
14 Aug 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

If you think improving health is important, then think of joining PPD. If you want to be proud of what you do, be with PPD. Our colleagues in our HR division strive for excellence in every task, at every moment. We are game changers seeking improvements to processes and more efficient ways of working or adapting to changing environments.

PPD is currently looking for enthusiastic professionals to join our Global HR Service Center as:

HR Assistant

Responds to telephonic and/or electronic first level HR and Payroll related inquiries from all PPD employees. Provides either direct resolution or routing the inquiry to the appropriate department to address accordingly. The work requires work on shifts (6:00 am - 2:30 pm; 9:30 am - 6:00 pm)

• Serve as first point of contact for employees' HR and Payroll questions, responding to all Global HR Service Center inquiries.

• Provide HR user navigation support as well as general routine inquiry support for HR programs and policies.

• When applicable, troubleshoot general employee issues received through the Global HR Service Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department.

• Provide high level of customer service by ensuring that employee questions are fully addressed, providing follow up to ensure that each case is fully resolved.

• Use judgment to escalate inquiries to management when ambiguous or require more expertise to address or route appropriately.

• Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the Global HR Service Center alone.

• Ensure HR knowledge base accuracy by either updating or following the established procedures for notifying the HR content manager for revisions.

• Meet established performance metrics and strive for constant performance improvement


Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year) or equivalent combination of education, training, & experience.

Preferred Experience:

• Minimum 2 years of customer support experience

• Experience in phone, chat and ticketing system support

• Experience in a HR Shared Service environment is a plus

Knowledge, Skills and Abilities:

• Proficiency in Microsoft Office programs

• Proficiency in English

• Good organizational and time management skills

• Excellent customer support skills and orientation towards customer satisfaction

• Ability to coordinate multiple tasks while still delivering high quality results

• Good written and oral communications skills

• Ability to interact effectively with all levels of the organization and outside vendors

• Basic understanding of Human Resources programs, practices and regulations/legal requirements

• Positive attitude and ability to work well with others

• Ability to handle confidential information appropriately

At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme , ensuring you reach your potential.

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture , where PPD truly value a work-life balance. We've grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel.

PPD Defining Principles:

We have a strong will to win - We earn our customer's trust - We are game changers - We do the right thing - We are one PPD -

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, then please submit your application - we'd love to hear from you

If you are interested in being part of a growing and developing team, submit your CV in English.

As we are likely to receive many applications, sometimes we are unable to provide feedback to everyone.