UX Design Consultant

An opportunity for a UX design consultant to join an established Commercial & Communications consultancy.

As a business their core capabilities are around Commercial Strategy, Medical Communications & Strategy Consulting, individually exceptional, yet designed for dynamic collaboration.

All three are built on the foundations of world-class insight, strategy and creativity, along with the expertise in technology, digital and data, vital to any commercial engagement today.

Our team of strategists – made up of insight and strategy consultants, market access and user experience specialists and expert partnerships – work together to provide a unique perspective in expressing and enhancing the value of healthcare innovations.

As part of the role, you will be required to conduct customer research with Patients, Healthcare Professionals (HCPs), care service providers, KOLs, payers and other stakeholders involved in the delivery of ’experiences that improve patient outcomes’. Such research will develop insight to inform an evidence-based approach to experience solution design. The Consultant will be able to validate solutions as part of the team, with clients and target users via prototypes, simulations, customer testing and co-design working sessions/workshops. Design solutions may then be delivered by multidisciplinary teams assembled from across the business.

Relevant areas of experience include: Experience strategy, customer research, omnichannel customer journey design, digital ecosystem design, service design, facilitation of workshops (including an interest in ‘Design thinking’ and co-creation with internal clients), the design of websites & digital marketing destinations, digital tools and mobile apps.

What you'll do

• Delivery of small to medium projects independently or with little guidance from senior consulting staff
• Design and delivery of user research, including creation of: screener, discussion guide, moderation of sessions, data reduction, analysis, and development of recommendations from insights
• Creation of research/design artefacts such as customer journeys, personas, storyboards, use cases, service blueprints, or other design concepts to demonstrate a proposition or vision of a proposed solutions
• Design and run Experience/UX workshops on design, prioritization and innovation
• Understand and contribute to new project scoping, costing, approach/project design, timelines & scheduling for delivery
• Specify navigational structures, content maps and information architectures
• Develop sketches, Lo-Fi wireframes (as clickable artboards), to Hi-Fi interactive prototypes
• Test concepts early and organize ‘experience testing’ in controlled market research-compliant ways
• Review as an expert the digital and multichannel experience customers have with pharmaceutical healthcare brands

Requirements for the role:

• Experience/UX craft skills and business development/client management, ideally within Healthcare or Pharma, but can be other regulated industries such as Banking
• Experience in designing digital products, services and understanding large-scale digital ecosystems
• Master’s in human-Centred Design (preferred)
• The desire to work within a very collaborative team 

Employee benefits...

• Competitive base salary and discretionary bonus scheme
• Competitive pension scheme
• Comprehensive health insurance
• Wellness initiatives
• Competitive holiday with reward for long service
• Regular team and social events
• Tailored and integrated training programmes that include internal experts, external training partners, access to external coaches, and a unique on-line learning management system for continued professional career development