Business Systems Analyst Veeva CRM
- Employer
- Actalent
- Location
- Basel, Canton of Basel-Stadt (CH)
- Salary
- Attractive Compensation
- Start date
- 8 Jul 2021
- Closing date
- 7 Aug 2021
View more
- Discipline
- Data Management / Statistics, Informatics
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Experienced (non-manager)
Job Details
Our client, a pharmaceutical company based in the Basel area, is looking for a Business Systems Analyst to join their team on a permanent basis.
This is a fantastic opportunity where you would be responsible for understanding and analysing business needs and validating and documenting the business and IT system requirements. You would be working closely with the Team Leader and business stakeholder to ensure that all processes and systems are in line with the overall business and IT strategy.
If you are looking for an exciting opportunity where you would not only have the chance to grow both personally and professionally within a dynamic organization, but also to truly make a difference by becoming a part of the fast-growing landscape that is the Pharmaceutical industry, then this is the position for you.
Responsibilities:
- Assess user needs by working closely with business functions and providing support.
- Build strong relationships with complex customer groups.
- Support the development of internal stakeholder and business IT roadmaps.
- Lead business analysis process design efforts.
- Define and drafting the scope and objectives of the system and translating these requirements into design specifications so that requirements are met, tested and implemented.
- Identify and close any gaps between new and existing business processes and facilitate the implementation of new modifications.
- Act as an interface between the IT team and the business to agree on user requirement scope and delivery.
- Ensure compliance to CSV requirements (when applicable), IT Policies and Standards.
- Management of the system release process including vendor management, coordination of validation activities with development and execution of testing.
- Ongoing troubleshooting, user support, and maintenance of the systems to ensure customer satisfaction.
- Development of training documentation and eLearning modules and coordination and provision of end user training.
- Creation of system related QS documentation in compliance with relevant policies and standards.
Must Haves:
- University Degree (Computer Science, Information Systems preferred) or equivalent industry experience.
- 5 + years of professional experience, ideally 3 of which are in the Pharmaceutical industry.
Technical skills:
- Experience in managing software as a service (SaaS).
- Good analytical skills with strong ability to understand business requirements and translate them into IT solutions.
- Experienced in CRM customer engagement models within the pharmaceutical industry.
- Experience in system administration (Veeva Multichannel CRM, Veeva Align, Veeva Vault PromoMats and Veeva Vault MedComms) is an asset.
- Familiar with the Pharmaceutical industry practices and regulations in relation to IT.
Soft skills:
- Excellent relationship-building and communication skills.
- Proven experience in business process design, analysis and requirements gathering.
- Experience in interpreting and documenting the business context, relevance, benefits, downstream impacts and criticality to business processes.
- Excellent influencing and networking abilities.
- Fluent in English (written and spoken), French and/or German is a plus.
Company
About Actalent
Actalent connects passion with purpose. Our scalable services and talent solutions drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world.
Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference.
Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research.
Actalent is an operating company of Allegis Group, the global leader in talent solutions.
- Website
- https://www.actalentservices.com/en-gb
- Telephone
- +44 0 1344 383 100
- Location
-
Maxis 2 ,
Western Rd
Bracknell
Berkshire
RG12 1RT
GB
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