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Tech Systems Support Analyst - Spanish

Employer
IQVIA
Location
Lisbon
Start date
3 Jul 2021
Closing date
1 Aug 2021

View more

Discipline
HEOR, Analyst
Hours
Full Time
Contract Type
Permanent
Experience Level
Entry level

Job Details

Opportunity to join a growing project in our company based in Oeiras, Lisbon

Job Overview

The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients and HCPs participating in a study.  As a Contact Center Analyst, they will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals. 

Some of the duties include (but are not limited to):

·    Providing information and follow up to incoming calls and emails per project direction
·    Administering informed consent verbally or online
·    Following up with patients and or HCPs per protocol
·    Collecting and entering data in the study electronic data capture system (EDC) per protocol
·    Recognizing and escalating any AE/SAE according to protocol
·    Resolving any data queries 
·    Maintaining investigator site file as necessary
 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
 

Education & experience:
 
· College certificate or equivalent experience (12 years of studies);
· Previous experience in a BPO with technology support or clinical a plus;
· Knowledge of Pharma industry is a plus;
 
 
Mandatory skills:
 
· English - Professional proficiency;
· Fluent in Spanish - Mandatory;
· Windows Operating System; 
· Microsoft Office;
 

Mandatory Competence:
 
· Strong Communication Skills;
· Customer service experience;
· Problem solving skills;
· Ability to think logically;
· Ability to work under pressure;
· Team player;
· Ability to learn quickly;
· Empathy;
· Thorough;
· Methodical

• If you're not a EU citizen you must have a resident visa or a permanent visa.

#LI-VC2

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

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