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Managed Services Lead

Employer
IQVIA
Location
Porto Salvo
Start date
17 Jun 2021
Closing date
16 Jul 2021

View more

Discipline
HEOR, Analyst
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Job Details

Opportunity to join a growing project in our company based in Oeiras, Portugal.

Role Purpose:

• Application Services of CRM tools for Pharmaceutical Industry of EMEA clients. Interaction with internal teams linked to client’s projects.

• Internal SPOC for Client team for Application Serviced;
• Responsible for the delivery of operational services in line with agreed service level targets;
• Functional Expert for specific products;
• Responsible for being in a consultee role for the overall governance.

Required Skills and Qualifications:
• Good  English written, and oral communication;
• Knowledge and Experience in Oracle and SQL databases;
• Knowledge Microsoft suite tools;
• Organization / Analytical and synthesis Capacity.

Preferred Skills and Qualifications: 
• Knowledge and Experience in Salesforce platforms;
• Knowledge and Experience in Oracle and SQL databases;
• Good  French written, and oral communication;
• ITIL Framework;

• Experience within pharma industry.

Personal Skills
• Team work, proactive, autonomous;

Education: 
• Relevant high school level degree;

• If you're not a EU citizen you must have a resident visa or a permanent visa.

#LI-VC2

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

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