Managed Services Lead
- Employer
- IQVIA
- Location
- Porto Salvo
- Start date
- 17 Jun 2021
- Closing date
- 16 Jul 2021
View more
- Discipline
- HEOR, Analyst
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Experienced (non-manager)
Job Details
Role Purpose:
• Application Services of CRM tools for Pharmaceutical Industry of EMEA clients. Interaction with internal teams linked to client’s projects.
• Internal SPOC for Client team for Application Serviced;
• Responsible for the delivery of operational services in line with agreed service level targets;
• Functional Expert for specific products;
• Responsible for being in a consultee role for the overall governance.
Required Skills and Qualifications:
• Good English written, and oral communication;
• Knowledge and Experience in Oracle and SQL databases;
• Knowledge Microsoft suite tools;
• Organization / Analytical and synthesis Capacity.
Preferred Skills and Qualifications:
• Knowledge and Experience in Salesforce platforms;
• Knowledge and Experience in Oracle and SQL databases;
• Good French written, and oral communication;
• ITIL Framework;
• Experience within pharma industry.
Personal Skills
• Team work, proactive, autonomous;
Education:
• Relevant high school level degree;
• If you're not a EU citizen you must have a resident visa or a permanent visa.
#LI-VC2
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
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