Field Applications Scientist
- Experience Level
- Experienced (non-manager)
Compass Life Sciences are supporting a global leader within Diagnostics and Next Generation Sequencing .
We are looking for a customer focused Field Application Scientists. By joining our client as a Field Applications Scientist in London, UK, you will work in collaboration and in scientific discussion which will enable our clinical customer success within your territory. In the FAS role, you will be part of an award-winning customer support team that leads the industry in customer satisfaction.
The Field Applications Scientist partners with our mainly clinical customers to provide technical training, troubleshooting, and complaint resolution.
This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with our broader commercial team to maximize sales growth and customer satisfaction.
Why You As the primary technical field contact for your customers, you will help broker strong relationships with your customers by looking after new installations and providing extensive customer training. You will also deliver logistical and troubleshooting support, as well as provide data analysis to ensure maximum utilization of Illumina systems.
Your customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.
Your new colleagues are all passionate about what they do, knowing that their work has the power to improve lives.
If you want to push boundaries and join a culture fuelled by innovation, collaboration and openness, this role could be for you.
If you want a brilliant, fast-paced, mission-driven environment, then Illumina is the place for you. The role This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration.
You will be commercially minded and partner with your customers to ensure they receive the best service and relevant products. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.
The territory you will cover for our customers will London and inside the M25 and you will be covering this region with up-to 70% travel throughout London.
For this role it is essential that you are fluent in business English.
Responsibilities will include
Coordinating new installations, including facility inspections, instrument validation and customer training
Review and approve operational quality of equipment, and instruct customers in operations and maintenance of systems
Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
Interpreting customer needs and identifying if the responsibility for a problem resolution falls to sales personnel, engineering or other company personnel
Developing and maintaining positive relationships with customers in assigned territory
Helping to maintain and increase product usage, supporting key account and strategic sales efforts through technical presentations and demonstrations
Assisting sales and marketing on new strategic sales initiatives requiring both technical depth and market knowledge
Providing strategic and competitive feedback to Marketing and product development teams, and independently leads or manages beta tests at customer sites
Mentoring and training other members of the applications team
Developing and improving key company processes that support our mission of building a world-class customer support organization
Elevation process management as a FAS you are responsible for elevating application issues with customers instruments, customer issues and any kit issues Preferred background, skills and experience
PhD or MSc (or equivalent) in Chemistry, Biochemistry, Molecular Biology or Genetics
Considerable experience using Genotyping and Sequencing technologies is highly desirable
Considerable previous biotech experience
Must be willing to travel up to 70%
Considerable prior field experience supporting customers in a highly technical field is advantageous
Demonstrable ability to independently work on highly complex problems requiring analysis of multiple variables
Use independent judgment in developing methods, techniques or evaluation criteria for obtaining results
Demonstrated written and verbal communication in English
An understanding of commonly used Genotyping data analysis software applications and/or Bioinformatics tools and programs is advantageous
Experience with instrumentation such as liquid handling robotics and optical scanners preferred
Demonstrable superior problem solving and interpersonal and account management skills within a commercial environment
Excellent customer service skills
If you are interested in learning more, please contact me directly today as our client is looking to appoint as soon as possible. For further information please contact me
Gareth Hughes-Jones FREC
Head of Data & Bioinformatics | Compass Life Sciences
DDI: 02392 316 034
Mobile: 07584 191 757
Compass Associates Ltd trading as Compass Life Sciences are acting as a Recruitment Consultancy for this Permanent Vacancy; We offer £250 pounds worth of Amazon gift cards for each successful recommendation.