PPD

Medical information specialist with Italian for Sofia, Bulgaria

Company
PPD
Location
Sofia, Bulgaria
Salary
Competitive
Posted
11 Jun 2021
Closes
11 Jul 2021
Ref
1179891
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)
Medical Information Specialist with Italian in Sofia, Bulgaria

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join our growing team of over 700 healthcare professionals providing medical information and education.

Our Medical Communication Specialist provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training.

Essential Job Functions:

Responds accurately and professionally to technical and medical information inquiries received via phone, email, Internet or mail in reference to pharmaceutical or device products.
Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.
Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award-winning training programs speak for themselves. In Medical Communications, you'd be provided with 4-8 weeks of training and support!

Qualifications:

Essential Job Functions:

Responds accurately and professionally to technical and medical information inquiries received via phone, email, Internet or mail in reference to pharmaceutical or device products.
Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.
Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award-winning training programs speak for themselves. In Medical Communications, you'd be provided with 4-8 weeks of training and support!

Education and Experience:
Medical, Pharma, Biological education
In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Fluency in English and Italian

Knowledge, Skills and Abilities:

Strong verbal and written communication skills
Strong language skills (comprehension, speaking, reading and writing);
Fluency skills in English and Italian
Solid computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances

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