Laboratory Helpdesk Support

Company
GI Group
Location
Limerick, Republic of Ireland
Salary
Competitive salary plus benefits
Posted
10 Jun 2021
Closes
08 Jul 2021
Ref
HS210610194273
Contact
Helen Sharp
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Job Title: Laboratory Helpdesk Support
Location: County Limerick, Ireland

Laboratory Helpdesk Support - Our client based in Limerick provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable.

This role works seamlessly with the lab computing environment.

* Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation
* Implements customer specified benchtop computing design and processes
* Administers and assures connectivity of customer's Operating System based platforms
* Manages Lab Computing aspects of On-boarding, retirement and relocation of equipment
* Implements Windows based security, including but not limited to: the lab environment and customer's needs
* Analyses, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
* Ensures adherence to client's corporate policies through periodic reporting and compliance programs
* Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
* Provides technical Subject Matter Expertise for new system validations and change management efforts
* Supports management in the development and implementation of training initiatives for Services personnel
* Document procedures, policies, troubleshooting and best practices
* Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment
* Submit weekly Engineer reports to the team lead by COB on the last business day of the week
* Responds to software/hardware related inquiries
* Escalates IT issues that are not resolved via regularly identified support channels.
* Shares technical and process updates among client and internal teams as needed.
* Participates in client team meetings
* Provides support to the service delivery teams as needed

Basic Qualifications:
* Bachelor of Science in Computer Science, Life Science or equivalent industry experience
* 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
* Experience with virtual machine support
* Experience with scientific instrumentation

Required Skills:
* Laboratory experience is essential
* Excellent customer service skills complimented by an ability to listen to and interpret client requests.
* Ability to troubleshoot complex instrument and technology issues.
* Strong verbal and written communication skills.
* Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
* Knowledge of laboratory safety practices.

If you are interested and feel you have the right skills then please apply to this role.

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.