Client Services Director

Not specified
10 Jun 2021
10 Jul 2021
PID 4171
Sabine Willms
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Our client is a boutique agency with offices in London and Kent. They deliver exceptional healthcare communications and non-promotional medical education. Due to continued success, they are looking for a Client Services Director to join their team in London.

In this role, you will provide direction, strategic insight, leadership, and mentoring to the client services team to ensure the delivery of projects to the highest standard. Working with the senior team, you will contribute to the drive and growth of the product portfolio of the business, including the development of new and existing accounts.

In addition to a working in an agency that prides itself on their personalised approach and outstanding services, the successful candidate can enjoy a competitive salary and a benefits package that includes 25 days holiday (increasing with service), pension, bonus, private health care and lots more.


  • Responsible for cost efficiency and profitability across all accounts in the team
  • Provide leadership and mentoring to the client services team
  • Offer strategic insights into accounts and ensure that the deliverables are of the highest standard and meet client needs
  • Maintain good relationships with clients and offer senior counsel when needed
  • Contribute to the growth of the product portfolio of the business
  • Business development

Knowledge, Skills and Abilities:

  • Life Science degree, preferably PhD
  • Significant previous experience in a similar role gained in a medical communications agency
  • Strong understanding of client strategy and the ability to deliver a wide variety of aligned projects, global and domestic
  • Great communication skills and a skilled negotiator
  • Experience with new business development
  • Domestic and international travel when required
This is a great opportunity to contribute to the success and direction of an established 360 medical communications agency.

To be considered for this role, candidates must be UK based and fully eligible to work in the UK. They must also have significant medical communications agency experience.

For more information or to submit an application for this role, please contact Sabine Willms on 01932 797963 or via email.

ID Search & Selection has been successfully placing candidates in healthcare communications jobs for over 15 years. Along the way we’ve built many long-term relationships with candidates and clients. We’re now trusted recruitment partners to many leading companies, big, small, network and independent.

Our consultants are knowledgeable and professional and will be happy to offer information and advice. We are with you every step of the way, providing a supportive and communicative service that we will tailor to your unique needs.

Apply for Client Services Director

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.