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Laboratory IT Support Leader

Employer
GI Group
Location
Limerick, Republic of Ireland / Republic of Ireland, Limerick
Salary
Negotiable
Start date
14 May 2021
Closing date
11 Jun 2021

View more

Discipline
R & D , Laboratory, Project Management, IT Project Management
Hours
Full Time
Contract Type
Permanent
Experience Level
Management

Job Details

Job Title: Lab Computing Lead
Location(s): County Limerick

The Lab Computing Team Leader provides technical expertise to the team. The roles primary task is to support the local Lab Computing engineers and provide ongoing development of their technical skills over time. In addition, the candidate will be supplying Laboratory IT support services as required. This role works seamlessly with and supports other practices and divisions within the lab computing environment.

* Acts as the technical support contact for the client and the lab computing team
* Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
* Implements and manages customer specified benchtop computing procedures and processes across the LC Practice
* Provides technical Subject Matter Expertise for new system validations and change management efforts
* Acts as Liaison for software/hardware related inquiries
* Escalates IT issues that are not resolved via regularly identified support channels
* Acts as an interface between client, business and IT teams
* Conducts daily ticket scrum meetings with the global team
* Monitors Ticket Queues to assure SLA alignment
* Work collaboratively with the Regional Led and the Practice Manager to change and or implement new policies and procedures
* Manages small Lab Computing projects as required by the customer
* Assures team's adherence to the clients and LC policies and procedures
* Attend the client meetings as the LC technical liaison
* Assist and support other practices and divisions as required
* On-board and training new hires to assure that the process is expedited and managed
* Monitor workload and productivity, load balance and distribute tasks as necessary
* Assure that the inventory is updated and maintained to expectations

Qualifications:
* Bachelors of Science in Computer Science, Life Science or equivalent industry experience
* 5+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
* Experience with scientific instrumentation would be helpful
* Minimum of 3 years in a leadership position; of 4-5 people

Required Skills:
* Excellent customer service skills complimented by an ability to listen to and interpret client requests
* Ability to troubleshoot complex instrument and technology issues
* Strong verbal and written communication skills
* Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
* Knowledge of laboratory safety practices as defined by the Company and/or customer's site safety code
* Excellent project management skills
* Be self-motivated, able to lead and maintain new service implementations

If you are interested and feel you have the right skills then please apply to this role.
Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

Company

Gi Group is one of the world’s leading staffing solutions companies, providing specialist services for the development of the labour market. Gi Group’s specialist Pharmaceutical Division supply high quality temporary and permanent staff to Pharmaceutical and Biotechnology organisations nationwide.

Gi Group’s Pharma Team can support clients onsite or remotely from Gi Group central offices and are specialists in their field with experience within the Pharmaceutical, Biotech and CRO industry.

The Group is active in the fields of temporarypermanent and professional staffing, search and selection, executive search, outsourcing, training, outplacement and HR consultancy.

Thanks to our direct presence and strategic partnerships, we operate in more than 40 countries across Europe, APAC, the Americas and Africa.

Able to serve all kinds of clients, the Group has developed strong expertise in large and multinational organisations, for which it has implemented global solutions through specialist divisions and dedicated local and international teams.

Ranked globally as one of the largest staffing firms by Staffing Industry Analysts, the Group is also a global corporate member of the World Employment Confederation (formerly CIETT).

Company info
Website
Telephone
01707 247259
Location
Gi Group - Pharmaceutical Division
James Taylor House
St Albans Road East
Hatfield
Hertfordshire
AL10 OHE
GB

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