ICON Clinical Research

Project Manager, Firecrest

11 May 2021
14 May 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

The Implementation Project Manager role in Firecrest will be responsible for the management of the portal launch, maintenance and closeout of all assigned projects. The Implementation PM role is a strategically important role to the delivery of the value proposition for all clients. At the centre of this will be ensuring that their client's realize the value of implementing the Firecrest solution.

The Implementation PM will manage the delivery of assigned projects and may support other projects within and across the client management structure.

As an organisation focused on the provision of clinical training and site support solutions to doctors, nurses, patients and other clinical staff, Firecrest's reputation is critically linked to the accuracy and quality of our offerings. The Implementation Project Manager of Client Management must understand the offerings of Firecrest and value proposition to ICON and the sponsor.

The Implementation PM reports to Senior Manager, Project Operations.

Job responsibilities:
  • Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
  • Demonstrates a strong ability to work as part of a team.
  • Demonstrates excellent communication skills.
  • Identifies and acts upon client related issues during the maintenance phase of all assigned projects with the support of the PM II and SPM.
  • Effectively and efficiently manages the internal Firecrest launch process*.
  • Has a comprehensive understanding of the internal Firecrest launch process and ensure compliance on all projects*.
  • Develops and maintains excellent relationships with Clinical Research Associate's/Monitors and ICON/Sponsor study teams assigned to client studies.
  • Analyses utilization/compliance metrics on a monthly basis, shares dashboards with sponsors and initiates action plans when indicated to maximize solution usage*.
  • Analyzes survey results and measure customer satisfaction, and take action to ensure resolution, where appropriate escalates to SPM/Manager.
  • Represents Firecrest to the highest standard at all client meetings*.
  • Cultivate strong, long-term relationships with study teams and develop deep knowledge of the client organization.
  • Attends Governance meetings if required.
  • Conduct training/awareness/support meetings for the client (via teleconference or face-to-face i.e. Investigator Meeting)*.
  • Ensures invoicing is aligned with key milestones.
  • RFP development and management for Amendment to Firecrest Solutions, and tracking of completion for revenue recognition.
  • Provides audit support by presenting implementation process and delivery of Firecrest value proposition*.
  • Ensures the implementation of ICON/Firecrest policies and procedures.
  • Demonstrate and apply risk and issue mitigation strategies.
  • *Travel (approximately 20%) domestic and/or international.
  • To undertake other reasonably related duties as may be assigned from time to time.

Key Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Prior relevant experience in a client facing role, ideally in the pharmaceutical/biotech or healthcare industry.
  • Customer focus and goal oriented.
  • Presentation skills.
  • Excellent verbal, written and interpersonal skills, issue management and resolutions skills.
  • Confidence in self and organization and a "can do" attitude.
  • Attention to detail.Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee's location, the employee may be required to possess a valid Driver's license

Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.