Proclinical Staffing

Customer Service and Implementation Manager

11 May 2021
25 May 2021
Polina Sidorova
Operations, Logistics
Full Time
Contract Type
Experience Level
A rapidly growing pharmaceutical company is looking for a talented Customer Service and Implementation Manager to establish logistic solutions. The job is based across Europe, and is Homebase.

Job Responsibilities

Responsible for the overall design of specialist logistics solutions, to meet client needs through liaison/consultationAct as first point of contact during the set-up of key client projects that require specialist packaging, specialist handling, lane analysis, cost review, solutions review etc with clients and their project teams and/or clinical sites.Provide a consultative approach and analytical thinking for the set up and development of specialist client projectsPromote the highest standards within the European Operations teams Assist in the analysis and review of supplier costs to help maintain and improve profitability.Assist in the handling of customer complaints in line with the customer complaints SOP - meeting all required deadlines in terms of investigations and designing and implementing corrective and preventive actions.Develop solutions that deliver efficiencies or cost savings to key clients Act as the liaison point between key clients and Operations and Business Development teamsWork with the European Development Manager to ensure that the various Operations teams in Europe are adequately resourced to support present and future client's needs. Provide training support to develop employees working on the implementation of new key account projects.Assist in routine progress calls with key clients as identified by European/UK Sales Directors

Skills and Requirements

The experience and ability to identify and implement improved and optimised logistics solutions Excellent customer service skills in terms of both managing client communication and internal service provision to colleaguesExcellent verbal and written communication skills Good team player skills, the ability to motivate others aroundExcellent operational resource planning skills

To Apply

Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.