ICON Clinical Research

Director, Clinical Operations

North Wales
06 May 2021
02 Jun 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry! Are you one of them?

At ICON, we have an incredible opportunity for an expert Director, Clinical Operations (Project Director) to join the Medical Imaging team in the US.

The Role:

The Director, Clinical Operations is responsible for the overall direction, coordination, execution, control and completion of the Clinical Operations at country level for ICON's Medical Imaging team. Ensuring delivery and development of the Clinical Operational management team against key metrics, they will drive the completion and delivery of the end to end service through a variety of metrics and KPl's. They will deliver services against the key metrics to enabling ICON develop and grow the delivery of work at country level. Working for Executive Director, Clinical Operations/or the VP Clinical Operations, you will work to develop and grow the capabilities, productivity, quality levels. You will provide leadership direction and accountability for the operational teams and their delivery .


* Responsibilities in regards to resourcing, line management, training, functional delivery and agreeing high quality measurements within the Clinical Operations group at country level. Collaboration with the Senior Director or VP on the above.
* Leading the overall delivery, through your management team, to drive execution of service, client satisfaction, quality and efficiencies.
* Overall budgeting responsibilities for your country to drive productivity and quality within the region.
* Communicate with the Executive Director and/or VP Clinical Operations, on all critical issues and business growth opportunities. To keep your Senior Director or VP informed of all critical sponsor issues and the solutions that are being worked on.
* Working closely with Business Development to support the growth of the country and provide regional/client based knowledge to achieve success. In addition to be the key contact for the country in regards to operational questions and escalations
* Developing key relationships with the wider business both locally at country level and through the global function, in particular global project management.
* Working closely with the functional heads of CRA monitoring and Study start up activities so that global consistency, focus and development are achieved across their remit.
* Drive innovation and continuous improvement in all areas of responsibility
* Travel (approximately 10%) domestic and/or international
* Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
* As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
* Other duties as assigned