Desktop Support Specialist

06 May 2021
02 Jun 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
About the role

The Desktop Support Specialist (US) will be responsible for providing 1 st line IT support to internal Abcam customers. The ideal candidate will be positive, energetic, and detail oriented while working in a fast-paced environment.

This role is positioned within Abcam Digital. It has a solid reporting line into the Digital Workplace Experience and Support Manager (US).

Primary Responsibilities
  • Provides basic support for Windows PCs/laptops, printers, telephones and other IT infrastructure
  • Maintains front line desktop support for internal customers
  • Responds to IT request tickets in timely manner
  • Performs asset management activities (inventory tracking, distribution, etc.)
  • Owns the new starter and leaver process which includes:
    • Creation of accounts
    • Equipment/Desk setup
    • Closing user account in AD/O365
    • Archiving data + recovery of equipment
  • Uses problem solving skills to fix IT software and hardware issues
  • Assists colleagues with Global Infrastructure projects and tasks where needed
  • Conducts training sessions on newly implemented technologies to educate staff when needed
  • Administers ID security card system in place to protect the office space
  • Perform all other tasks/duties as required
  • Collaborate with cross-functional teams within Abcam Digital as well as in other parts of Abcam.

Main Interfaces:
  • Colleagues in DWX
  • Relevant domain and chapter colleagues
  • All departments in Abcam

About you
  • Strong technical troubleshooting skills with a focus around Microsoft technologies
  • Basic understanding of DHCP, DNS, VPN
  • Experience performing Desktop/IT Support activities primarily in a Windows environment
  • Working knowledge of Windows Active Directory and file server permissions
  • Experience supporting MS Office Products such as:
    • Outlook, Word, Excel, PowerPoint
    • O365 + Skype
  • Understanding of Windows 7/8/10
  • Works well in a team environment
  • Excellent communications skills both verbal and written
  • Ability to lift up to 50lbs.

2+ years of prior desktop support experience is a must

Minimum Qualifications
  • High School diploma or GED
  • Position requires prolonged stints of standing/sitting

Pay and Benefits

In addition to competitive salaries, we offer an attractive and flexible benefits package (including our award-winning share scheme, 18 weeks full paid maternity leave and 6 weeks full paid paternity leave), a culture focused on well-being and opportunities for growth and development, and a highly flexible working environment.

What's more, as a WORK180 Endorsed Employer, we are recognized globally as an organization that's diverse, inclusive and supports women in the workplace.

Inclusion & Diversity

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.