Upsilon Global

Clinical Operations Manager -Serbia ( Officebased)

Belgrade (RS)
28 Apr 2021
28 May 2021
Full Time
Contract Type
Experience Level

Upsilon Global are working with one of their international CRO partner in supporting with the search for a Clinical Operations Manager in their office in Belgrade. 

The CRO originates from Switzerland but have offices worldwide, working in a number of therapeutic areas in particular in oncology, gastroenterology and infectious diseases in all Phases. 

The CRO has a fantastic reputation across the clinical research industry and their staff turnover is as low as 7% which is below industry standard of 25%.

The right team member would  have to be motivated, proactive and want to succeed in leading the team in Serbia. 

This an exciting opportunity to be part of a fantastic team and having the opportunity to grow and lead the team in Serbia

Responsibilities include:

  • Line management of Clinical Operations employees
  • Management of multiple aspects of clinical research from business development to project execution
  • Coordination of resource allocation to projects and utilization monitoring
  • Oversight of the department employees’ performance appraisal and career advancement; workload monitoring
  • Maintenance of Clinical Operations resources databases
  • Development of job descriptions and training programs (shared responsibility)
  • Ensuring compliance with GCP standards and internal/external procedures
  • Implementation of quality systems and quality control on the country level
  • Maintenance, revision and establishment of business processes in line the company’s policies


  • College/University degree in Life Sciences, Pharmacy, RN or an equivalent combination of education, training & experience
  • At least 8 years industry experience in Serbia
  • At least 2 years at managerial positions in the industry
  • Extensive Clinical Operations experience and exposure to all clinical activities at an international or big local CRO
  • Adequate knowledge of applicable regulatory requirements and clinical startup activities in Serbia
  • Direct exposure to team line management, both onsite and remote (desired)
  • Experience in people management, recruitment and performance monitoring (desired)
  • Excellent English and Serbian
  • Proficiency in standard MS Office applications
  • Communication, Relationship-building, Organizational, Leadership skills
  • Result-oriented approach


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