System Design Project Manager

23 Apr 2021
22 May 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)


The main purpose of this role is to write the requirements of the assigned IRT studies and manage the implementation in a way that ensures all patients get treated with the right study drug as per the Sponsor’s study protocol. This is a highly consultative position in which the PM needs to utilize his/her Cenduit IRT knowledge to ensure a successful system build.


Requirements (40%)

· Analyse the protocol and discuss the system needs with the client

· Consult the client in the best way to setup an IRT system for their study

· Author the user requirement documents and review with the client study team and internal teams

Project Management (20%)

· Manage the study timelines and ensure study gets delivered before First Patient In (FPI)

· Review scope against initial proposal and manage needed budget changes

· Check progress of all deliverables and ensure internal teams get support as needed

· Perform system quality review (SQR) with Technical Operation team after the study is programmed and demo the system to the client

User Acceptance Testing (20%)

· Perform internal user acceptance testing with the Technical Operations team and the technical PM team after study is validated

· Manage the UAT activities with the technical PM team based on the client needs

· Actively support client and clarify client’s questions during the UAT Other tasks (20%)

· Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams

· Manage system change requests for protocol amendments

· Provide detailed handover training of the study and system to the Client Services PM

· Provide peer-level training, mentoring of new hires and Jr. PM Staff, and give formal technical training sessions. May participate in Investigator meetings, bid defences, quarterly business reviews with clients; and support both client and qualification audits.

· Other related duties as required by business need

Skills & Competencies

· Strong customer service ethic, always providing excellent service to both internal and external ‘clients’.

· Established acumen in working with external clients.

· Accountable to perform tasks on-time and with high quality.

· Established IRT technical aptitude (consultative-level for System Design role)

· Excellent written and verbal communication skills

· Strong team player with ability to work independently

· Solid organizational skills including attention to detail and multi-tasking skills

· Good problem solving and analytical skills

· Strong IT skills and working knowledge of Microsoft Office

Education & Experience

· Bachelor's degree or equivalent combination of education, training and experience

· 4+ years clinical research or project management experience

· Experience working in IRT and in a customer service environment preferred

Additional Info

· This role will require extensive use of the keyboard and therefore repetitive motion of the fingers and will involve sitting for extended periods of time.

· Travel up to 20% might be required

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at