Medical Device Specialist

21 Apr 2021
21 May 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)


•                  Manage administrative tasks– including expense reports, equipment management, SAP interactions, office supplies/ordering, and office logistics (as applicable)

•                  Facilitate clinical trial patient starts and CRM entries

•                  Conduct regular clinical trial patient visits and provide the following:

o   Check technical status of devices and replace components as necessary

o   Troubleshoot problems through a well-defined procedure

o   Provide patient training and reinforce as applicable

o   Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation

o   Communicate usage number and  evaluate extended breaks to optimize time on therapy

•                  Serve as technical interface between the Company and assigned medical centers

•                  Support SIVs and clinical trial patients as needed

•                  Dedicate up to 80% of travel time to fulfill job responsibilities related to Site Initiation Visits and clinical patient support

•                  Understand protocol timelines and objectives for each active New Indication

•                  Serve as primary patient support by phone and in person as necessary, including beyond normal business hours and potentially weekends and holidays.

•                  Work independently while collaborating with cross functional team members

•                  Travel to patient homes and to physician offices

•                  Maintain stock equipment to ensure adequate supply is available for patients

•                  Liaise with the global operations center and assist with equipment shipping/receiving needs and order entry

•                  Act as first point of contact for operational topics related to carriers (national distribution)


•                  Minimum of an Associate’s Degree (or equivalent work experience) required. Bachelor’s Degree preferred

•                  Exhibit knowledge and understanding of clinical trial processes and clinical patient support

•                  Previous experience working with clinical trials and/or clinical patients a plus

•                  Demonstrated proficiency in DSS role and responsibilities including:

o   Mastery of TTFields explanation and implementation to patients in the clinical trial and/or commercial setting

o   Proven ability to work in a very dynamic organization with minimal supervision, good judgment, excellent written and oral communication skills and sound decision-making skills

•                  Impact/Influence on the broader organization

•                  Basic to medium knowledge about operations & logistics

•                  Contributed to the collective knowledge base through initiatives beyond normal DSS duties

•                  Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures (experience with Concur, SalesForce, and SAP a benefit)

•                  Must have a valid driver’s license


•                  Ability to lift up to 50 pounds

•                  Amount of travel required is dependent on patient needs and location and may include occasional overnight stays – may require up to 80% travel

•                  Potential after hours on-call support for patients as needed


1 year contract


Competitive pay rate


Multiple in Australia – Perth, Sydney or Brisbane (Field based with 80% travel)


Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.

Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.


Please click ‘apply’ or contact Sam Chapple at Planet Pharma for more information:


T: +44(0)203 868 8607

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