United BioSource Corporation.

Clinical Program Manager (RN)

Overland Park, US
19 Apr 2021
19 May 2021
Clinical Research
Full Time
Contract Type
Experience Level
Experienced (non-manager)

Brief Description:

Patients are at the center of business strategies. The Clinical Program Manager is responsible for:
  • Ensuring that KCAs have appropriate resources and operational support required to deliver on both patient and client expectations
  • Oversight of the systems development and management
  • Identify opportunities and participate in the development of strategies, training tactics and resources required to optimize value of patients
  • Working cross-functionally with operations, training, Field Operations Management, and District Managers.

Specific job duties:

Responsible for implementing and maintaining the effectiveness of the program by:
  • Supervise the collaboration with internal and client training departments to ensure messaging integrates the defined strategies and is customized to reflect the patient insights associated within supported disease states
  • Supervise and manage the field operations support personnel as assigned
  • Support the logistical deployment and tracking of the program's issues equipment
  • Supervises personnel management during training events
  • Supervises and directs Service Provider assigned training resources to ensure strategic approach is in line with program requirements
  • This position is also responsible for supervising the execution of a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis, including oversight support
  • Collaborate with the Managers and Directors of the Patient Outreach organization to support KPI development, ensure reporting systems are in place and supervise/manage monthly performance updates to the team
  • Provide leadership with updates on policy developments and likely impact on patients and service delivery
  • Develop and implement a robust plan to facilitate clear communication with Patient Outreach organization
  • Attend and support weekly program staff meetings
  • Directly supervise and manage assigned systems training, field operations, system escalation personnel and projects as directed

Desired Skills and Qualifications:
  • Bachelor’s degree required
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFG 210/211, cGMP) specifically
  • Patient Outreach or program experience (2+ years) as Field Manager or higher experience preferred
  • Training Management experience preferred
  • Must be able to manage multiple tasks and have excellent organizational skills
  • Ability to examine business environment and develop/execute in response to market opportunities will be a significant benefit
  • Candidate should have a working knowledge of the market including trends and issues as they relate to the patient journey and insights
  • Ability to travel (40-50%)
  • Ability to lead and drive for results in cross-functional teams
  • Strong planning and prioritization skills
  • Strong and effective presentation skills; excellent communication skills – both written and verbal
  • Initiate and vision: develop strategy and deliver results
  • Drive and enthusiasm
  • Exceptional interpersonal skills and the ability to build and inspire support for initiatives
  • Ability to build and maintain relationships with third parties using good negotiation skills
  • Proven success working with or within patient advocacy organization or other patient health-related, communicate focused organizations providing services to targeted populations
  • Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
  • Five 9/SaleForce.com Database experience preferred


United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.
You can find out more by visiting


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