About the Team

The Connection team develop market leading tech platforms for healthcare and commercial markets and work with leading healthcare clients to drive customer engagement in real-time.

Role Summary

As a Customer Support Advisor, you will be responsible for a portfolio of healthcare clients across the UK. Managing the day-to-day contact, dealing with IT build queries, reporting and facilitating changes. Whether you are building long-term relationships or resolving, you will be acting as a brand champion and supporting customers by going the extra mile to ensure problems and queries are dealt with swiftly and efficiently. This role would suit a friendly IT orientated Customer Service Advisor looking to build a long-term career within a fast paced, fun working environment. Expect a progressive environment where your input won’t go unnoticed and will play a direct part in contributing towards the company’s overall success.

Responsibilities:

• Answer and deal with all incoming support tickets relating to your clients and handling other tasks when needed
• Advise clients on how to use the IQVIA Connection Solution
• Create and implement electronic documents / templates for feedback / auditing programmes and reports
• Update the Client Record Management system daily
• General duties including promoting IQVIA Connection functionality, liaising directly with clients for information and data, offering alternative solutions and configuration to build requirements
• Collaborate internally with other client engagement and development staff regarding your portfolio of clients
• Adhere to data protection policies

Our ideal candidate will have:

We are seeking a Customer Support Executive / Customer Service Advisor / Customer Assistant / Account Executive or similar who has:

• Excellent communication skills
• A positive and friendly attitude
• Pro-active thinking and supportive to change management
• Confidence in using technology
• Understands SaaS (Software as a Service)
• The ability to build up relationships and build rapport
• Time management skills/ Ability to handle competing priorities
• Attention to detail / problem solving skills
• Good knowledge of MS Office

• If you're not a EU citizen you must have a resident visa or a permanent visa.

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#LI-REMOTE

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.