Simbec Orion Group Ltd

Contact Centre Associate

Merthyr Tydfil, Wales
15 Apr 2021
28 Apr 2021
Full Time
Contract Type
Experience Level
Entry level
Simbec-Orion is a responsive and agile full-service CRO, with wide therapeutic experience and specialist expertise in clinical pharmacology, oncology and rare diseases. Perfectly structured, we provide full-service clinical development solutions for small and mid-size drug developers - headed up by a centralised leadership team.

With a focus on tailormade and scalable solutions, we'll adapt our delivery style, communications and operations to suit the demands of the project, helping clients achieve their clinical and commercial objectives. Because our goal is the same as theirs; to improve patients' lives.

Main Duties and Responsibilities:

We are looking for a Contact Centre Associate to join our Enrolment Services department.

You will be responsible for assisting in the recruitment of healthy volunteers, patients, and any specialist populations, in accordance with ethical guidelines and restrictions involved in Clinical Research.

You will manages the recruitment of healthy volunteers and patients for studies undertaken in the Clinical Pharmacology Unit at Simbec-Orion and act as one of the main points of contact for new and existing volunteers.

Minimum Requirements:

  • Educated to GCSE level or overseas equivalent.
  • Excellent communication and interpersonal skills, both verbal and written
  • Resilient and adaptable, with the ability to keep functioning effectively and respond constructively in a fast-paced environment
  • Excellent organisation and time management skills with the ability to effectively manage any changes to priorities/deadlines
  • Proven ability to work effectively in a team environment/independently as required.
  • Strong computer skills including but not limited to MS-Office products such as Excel, Word, and Teams.

  • Educated to A-Level or Equivalent (BTEC/ HND/NVQ) or overseas equivalent
  • Previous experience in running social media campaigns such as Facebook, Twitter, and Instagram
  • Understanding of the General Data Protection legislation when handling personal information
  • Experience working with Standard Operating Procedures

Simbec-Orion is an equal opportunity employer. Simbec-Orion will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.