Syneos Health

Clinical Meetings Facilitator (Trusted Process Specialist), Farnborough, UK

Farnborough-1-Pinehurst, GBR
14 Apr 2021
14 May 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Supports teams as their projects (from single or multi-service) or programs progress through the Trusted Process® lifecycle. Actively participates in the preparation and conduct of Trusted Process® events delivering meetings that meet the Customer's expectations, goals and timelines. Requires guidance and oversight, while developing an understanding of the Trusted Process and its events as well as good facilitation skills.

  • Gains and demonstrates an understanding of facilitation skills and techniques through facilitating assigned Trusted Process® events. Develops an understanding of group norms and dynamics, and adapts to different cultures and organizations. Key aspects include:
    • Coordinating the required meeting preparation;
    • Identifying and engaging all applicable stakeholders;
    • Managing the meeting process;
    • Capturing action items; may assist with taking meeting highlights when requested;
    • Leading assigned sections of the meeting agenda;
    • Encouraging participation from all attendees; helping attendees understand diverse viewpoints and alternative solutions; maneuvering teams through sensitive group conversations;
    • Achieving appropriate level of facilitation sign-off per assigned meeting.
  • Under the direct supervision of Trusted Process® staff, assists Syneos Health teams through Trusted Process® events by:
    • Collaborating with cross-functional teams within Syneos Health;
    • Acting as a liaison between the Syneos Health team and Customer in all aspects related to the Trusted Process®, promoting teamwork and communication;
    • Building an effective meeting strategy by determining meetings purpose, required inputs, meeting process, required participants and expected outputs/deliverables;
    • Reviewing associated meeting documentation (inputs, agenda, outputs) against expected quality standards;
    • Providing guidance in the use of Syneos Health's systems, web-based tools and processes.
  • Is responsible and accountable for all assigned activities. Utilizes designated system(s) to track and process Trusted Process® information; keeps department management fully apprised of status of assignments and promptly escalates potential issues.
  • May participate in departmental and/or business initiatives as a team member.
  • May train colleagues and new employees in relation to limited aspects of the Trusted Process®.
  • May support internal/external conferences; may lead internal team meetings as directed by line management.

Other Responsibilities:

Performs other work-related duties as assigned. Moderate travel may be required (up to 50%), including weekends.

Attains an overall awareness of the field of clinical research, assigned areas, and Syneos Health offerings, by reading related literature and attending training classes.Bachelor's degree preferably in the life sciences, or equivalent combination of education, training and experience. Prior experience in a contract research organization, pharmaceutical, or biotechnology company is beneficial.

Flexibility and the ability to handle multiple tasks to meet deadlines while delivering high quality work in a dynamic environment are essential. Needs to be enthusiastic, highly adaptable, quick to assimilate new information, demonstrates initiative as an individual contributor and a key team member.

Excellent communication, presentation and interpersonal skills. Must be confident participating in and ultimately leading interactions that involve multiple internal and external stakeholders, including Senior and Executive leaders.

Proficient computer skills in Microsoft Office Suite, web-based systems, voicemail, Email and Internet are necessary; basic computer skills using MS Project are preferred. Willingness to embrace new technologies.

Must have valid, current driver's license and passport, as well as the ability to secure corporate credit card. Ability to comprehensively manage required travel.


Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.


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