Job Overview:
Provide a wide range of process and technical support for IQVIA technology used in clinical trials; act as the first line of support for technical issues and related processes dependent upon the technology. Work directly with product management and end users to ensure that systems are properly engineered, configured, maintained and closed out, and provide guidance to users as required for successful use of IQVIA technology products.

Essential Functions
• Provide process and technical assistance to clinical trial site personnel and sponsor stakeholders regarding the use of technology that enables conduct of studies
• Responsible for adding and removing access to technology, or to studies utilizing the technology
• Serve as liaison to site personnel and IQVIA project team to ensure, clarify or correct misunderstanding of requirements for technology solutions
• Provide 1st and 2nd level process support, and 2nd level technical support, for clinical trials technology systems
• Suggest, initiate, recommend or provide solutions and features as appropriate
• Adheres to all relevant associated SOPs/Work Instruction and other guidelines
 

Qualifications
• Relevant degree in health or biological science and related studies
• Requires 0 - 5 years of prior relevant experience in a client service representative role, ideally in a clinical research environment with specific knowledge of clinical trials systems
• Experience working in compliance with SOPs, work instructions and other guidelines
• Working knowledge of clinical system(s) and/or processes, applicable SOPs and regulations and understanding of system interactions/interdependencies.
• Effective problem-solving skills and interpersonal skills
• Effective communication in English and any other European language (German, Spanish, Portuguese etc.)
• Ability to establish and maintain effective working relationships with co-workers and managers.

• If you're not a EU citizen you must have a resident visa or a permanent visa.

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.