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Applications Manager

Employer
Parexel
Location
Nottingham, United Kingdom
Salary
Competitive
Start date
8 Apr 2021
Closing date
8 May 2021

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Job Details

Job Description

Calyx about us:

Through innovative eClinical solutions and services, Calyx turns the uncertain into the reliable, helping bring new medical treatments to market faster. With deep expertise in clinical development and more than 25 years of supporting trial sponsors and clinical research organizations (CROs), Calyx harnesses that intelligence and activates its potential to solve complex problems, deliver fast insights, and get new drugs to market every day.

Job Purpose:

You will be responsible for the lifecycle of a portfolio of software product solutions that have either been developed internally or provided by vendors and partners. Understanding the solution components, their integrations and the associated service design is key to your role being a success as you assume responsibility and leadership for the reliability and lifecycle of the released software products. The Applications Manager should be the first point of contact if anyone needs to know anything about a version of the released application.

Key Accountabilities:

Service acceptance − Engage with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.

Measurement − Supports projects, functions or teams in the development of project and/or operational methods for measurement. Specifies base and derived measures which support agreed information needs.

Customer service support - Monitors customer service or service desk functions and collects performance data. Assists with the specification, development, research and evaluation of services standards.

Relationship management − Implements stakeholder engagement/communications plan. Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.

Supplier management − Collects supplier performance data and investigates problems. Monitors and reports on supplier performance, customer satisfaction, and market intelligence.

Change implementation & planning management − Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the \"business as usual\" environment.

Service level management − Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the customer negotiates service level requirements and agrees service levels.

Release & deployment − Leads the assessment, analysis, planning and design of release packages, including assessment of risk. Liaises with business and IT partners on release scheduling and communication of progress.

System software − Evaluates new system software, reviews system software updates and identifies those that merit action. Ensures that system software is tailored to facilitate the achievement of service objectives.

Application support − Drafts and maintains procedures and documentation for applications support. − Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs.

Qualifications

Skills:
  • Excellent interpersonal, verbal and written communication skills; with ability to present at all levels
  • Demonstrable experience of a collaborative attitude to working with colleagues across cultures and time-zones
  • A flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Shows initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities
  • Must have the ability to work methodically in a fast-paced, time-sensitive environment
  • Strong stakeholder management, relationship building and influencing skills are essential
  • Awareness of the value and perception of your activities on your peers and wider team

  • Knowledge and Experience:
  • Demonstrable Applications Management experience or relevant Service Delivery Management experience in a managed service environment
  • Broad knowledge of IT product development, software development and IT service delivery
  • Experience of managing application solutions hosted both on traditional infrastructure and in the cloud
  • Experience of the capability, responsibility and consumption models of cloud services, ideally Microsoft Azure − Pharmaceutical industry experience − Experienceinscaled agile delivery
  • Certification (e.g.SAFe)desirable − Experience in agile delivery. Certification (e.g. scrum) desirable

  • Education:
    Bachelor's degree

    Location:

    Our modern state of the art office is based in Nottingham city centre, we have a great working environment and the feel of an innovative technology company. Currently we are working from home but when the office reopens this role will be office based.

    This role will involve working with stakeholders in other regions, US and India. There may be the requirement for occasional travel.

    Benefits:

    In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary, bonus and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with Calyx.

    Company

    Parexel International Corporation is a leading global biopharmaceutical services organization, providing a broad range of knowledge-based contract research, consulting, and medical communications services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, Parexel has developed significant expertise across the development and commercialization continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. Parexel Informatics, Inc., a subsidiary of Parexel, provides advanced technology solutions, including medical imaging, to facilitate the clinical development process.

     

    Mission: Parexel’s mission is to combine the strength of our expertise, experience and innovation to advance the worldwide success of the bio/pharmaceutical and medical device industries in preventing and curing disease.

     

    Company info
    Website
    Telephone
    +44 1895 238000
    Location
    The Quays
    101-105 Oxford Road
    Uxbridge
    Middx
    UB8 1LZ
    GB

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