Manager Operations UK

Cambridge, United Kingdom
07 Apr 2021
07 May 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Manager Operations UK

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.  At PPD, we are passionate, deliberate, and driven by our purpose- to improve health!  

MedComm is truly an exceptional area at PPD. We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world.  

As an Operations Manager you will manage a team of staff members for a particular program within the Medical Communications department and oversee the daily operations of the team.

Summarized Purpose: 
Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and company policies and procedures. May interact with the client and internal groups to discuss and resolve issues impacting client operations. Trains and supervises healthcare and non-healthcare, professional level program staff. Develops, coaches, and mentors staff. 

Essential Functions:   

  • May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work. 
  • Oversees and/or completes development of client reports and procedural documents. 
  • Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work. 
  • Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program. 
  • Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum. 
  • Acts as a resource for front line staff for assistance with managing their scope of service. 
  • May function as the front-line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. 
  • Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime. 


Education and Experience:  
Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing are preferred. Or Associates Degree in Nursing with 2 years nursing experience) 

Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year). 

A second language, in addition to English, is preferred.

Knowledge, Skills and Abilities:  

  • Strong leadership skills 
  • Strong attention to detail and organizational skills 
  • Effective verbal and written communication skills 
  • Excellent problem solving and analytical skills 
  • Demonstrated time management skills and multi-tasking skills 
  • Strong interpersonal and decision-making skills 
  • Ability to coach and train staff 
  • Excellent language skills must be demonstrated if the position requires languages other than English 
  • Ability to work in a team environment and/or independently as needed 

Working Environment:   
PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.  Below is listed the working environment/requirements for this role:  

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner  

Able to work upright and stationary for typical working hours  

Ability to use and learn standard office equipment and technology with proficiency  

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities  

May require travel

PPD Defining Principles:
- We have a strong will to win - We earn our customer's trust - We are gamechangers - We do the right thing - We are one PPD -

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, then please submit your application - we'd love to hear from you

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