Overview
The Patient Recruitment Director will lead a team of patient recruitment professionals focused on improving overall patient recruitment and retention effectiveness for IQVIA's customers. Develop plans to ensure the allocation of human, material, system and fiscal resources for assigned area of accountability. Determine department’s strategic goals and objectives along with other GPSS leadership, ensuring alignment with senior management priorities. Lead strategic initiatives and work with leadership across disciplines to develop implementation plans.

Essential Functions
• Work collaboratively with internal teams, client and site representatives, to develop and implement operational approaches that apply best-in-class strategies for addressing patient recruitment and retention related challenges as well as identify avenues to increase patient recruitment and retention efforts
• Lead Operationalizing of new methods of recruitment and retention including industry partnerships, big data and emerging technologies
• Provide senior oversight support across active clinical programs acting as a liaison for the PRP team across both internal and client teams
• Determine ways to increase value proposition for sites and patients and provide a framework for all IQVIA staff to drive effective recruitment and retention on trials
• Collaborate with key stakeholders to build therapeutically aligned strategies to drive enhanced recruitment and retention across IQVIAs' portfolio of studies
• Keep current with industry trends and proactively bring forward new recruitment and retention solutions for testing
• Ensure best practices are utilized across the team
• Develop and implement approaches to continuously drive customer and investigator loyalty and a best in class reputational brand of IQVIA at the site and patient level
• Contribute to the formulation of effective strategic goals for GPSS and take ownership for operationalizing strategic initiatives including development of measures for success
• Support health and clinical trial literacy events / initiatives and present at relevant industry conferences, events, etc
• Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics
• Ensure quality and regulatory appropriateness and acceptance of all offerings and programs
• Lead corporate or departmental quality or process improvement initiatives. May act as a client and/or internal liaison for GPSS function
• Manage staff in accordance with organization’s policies and applicable regulations
• Responsibilities may include planning, assigning, and directing work
• appraising performance and guiding professional development
• rewarding and disciplining employees
• addressing employee relations issues and resolving problems
• Approve actions on human resources matters
• Provide operational leadership oversight for the resourcing process, including hiring, on-boarding and training standards and evaluating existing and future resource alternatives
• Evaluate workload, quality and budget metrics through regular review and reporting of findings
• Coach and mentor employees as they develop in their role.

Qualifications
• Bachelor's Degree required
• 12 yrs. relevant experience. Equivalent combination of education, training and experience

• 6 yrs. of leadership experience, superior leadership skills
• Knowledge of the drug development processes and in depth knowledge of Site & Patient Networks processes and practices
• Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
• Advanced ability to analyze metrics and information; ensuring activities and strategies are data driven
• Knowledge of clinical research financial parameters and project financial tracking and accounting methods
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, managers and clients
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint
• Good written and verbal communication skills including good command of English and effective presentation skills
• Effective organizational and problem solving skills
• Effective time management skills and ability to manage competing priorities

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.