ICON Clinical Research

Dir, DOCS Program Management

22 Feb 2021
24 Mar 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Job Title: Director, DOCS Program Management

Location: Germany, Cologne

At ICON, it's our people that set us apart.

As a global provider of drug development solutions, our work is serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry! Are you one of them?

At ICON, we have an incredible opportunity for a Director, DOCS Program Management to join the team in our Germany, Cologne location.

The Role:

Director GPM will oversee one or more Programs of work that are deemed of significant size to require dedicated Program Management. These programs may fall in to one of two categories:

FSP Programs: All FSP programs that are delivered by DOCS, including oversight of any of those that are delivered through ICON's other divisions. (DOCS is wholly owned by ICON plc, ICLR) Resourcing Programs: All Resourcing Programs (permanent placement, contract placement, or both) that are deemed of a significant size to require Program oversight and Account Management.

Director GPM will report to the VP, Global Program Management and will be responsible for:

Delivery of assigned Program(s):
  • Successful delivery of Program(s) to client expectations and in line with agreed budgets and timelines
  • The design, development and execution of program-specific delivery plans
  • Appropriate Program Resourcing to ensure delivery
  • Working with internal support functions (e.g. recruitment operations, Finance, CTM, HR, etc) within a matrix structure to ensure program delivery
  • Monitoring KPIs and Quality metrics to ensure maintenance of DOCS internal standards and adherence to SOPs and ICH GCP, as appropriate.

Line Management:
  • Support and Line Management of assigned FSP Managers / staff and development of their competencies in line with their personal objectives and organizational goals.

Account Management & Client satisfaction:
  • Managing clients' expectations and the Account relationship to ensure issues and clients' needs are proactively addressed
  • Ensure appropriate Governance Models and robust succession plans in place for your assigned program

Business Development:
  • Act as Operational Expert for New Business Opportunities that relate to FSP and large scale Programs.
  • Participate in / lead bid Business Development Activities, as required.
  • Work with Business Development to maximize opportunities with your assigned accounts and to drive repeat business

  • Oversight and accountability for your Program's finances. Regular status reporting on programs to the EMT (Executive Management Team) and Operational leadership

What you will need:
  • You must have at least 5 years of people management and account/program management experience in clinical research field.
  • You must have good understanding on FSP business.
  • Fluently in English.