ICON Clinical Research

Program Manager

22 Feb 2021
24 Mar 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Are you an experienced Program Manager with experience in home health? Are you passionate about playing a key role in driving innovative solutions within home health for clinical research studies?

As part of the ICON family now, Symphony is the global leader in home health clinical trials making it convenient for patients to participate in clinical research by taking study visits to where they live, work, study or play!

Program Manager role within Symphony at ICON plc

The Program Manager oversees one or more clients with work of significant size or volume as to be deemed a "Program." This senior team member will review the portfolio of work for operational consistency, application of best practices, and implementation of client specific initiatives.

  • Set, collect, analyze, and report on program deliverables, milestones, quality, and performance
  • Oversee deliverables across multiple project teams, ensuring program goals are reached
  • Manage client expectations and relationship to proactively ensure issue resolution and team performance
  • Continually review and implement methods for program delivery improvement
  • Serve as a point of escalation and key contact for assigned Program clients
  • Work with study managers to identify risks and opportunities across multiple projects within the client Program
  • Collaborate with leadership across all functions (e.g., Home Health Design & Set-up, Clinical Operations, etc.) to ensure program updates, share client feedback, and align client needs and departmental support
  • Ensure appropriate Governance Models and Reporting are in place for client Programs
  • Provide client specific knowledge and information to proposal budgets and text as needed
  • Interface with Senior Management, as well as other departmental heads, regarding strategic operational planning while meeting client and internal business requirements.
  • Generate, manage, & communicate program reports and metrics to the client
  • Operate as a specific study manager for one or more studies within the Program, as needed
  • Represent ICON effectively and professionally in project calls, webinars, teleconferences and meetings.
  • Comply with ICON administrative, training and human resources policies.
  • Recognize, exemplify, and adhere to ICON's values, which center on our commitment to People, Clients, and Performance.
  • Ability and willingness to travel at least 10% of the time (international & domestic: fly and drive).

Role Requirements:
  • Bachelor's Degree (preferably in life sciences or healthcare) or 10 years' industry experience
  • Minimum 5 years project management experience or related experience required (home health experience preferred)
  • Experience analyzing, summarizing and presenting data to pharmaceutical clients
  • Knowledge of clinical trial terminology and practices highly desirable

Benefits of Working within Symphony at ICON:

ICON provides Program Managers with the innovative resources to be successful in delivering results, inspiring others and becoming a trusted partner. We offer an exceptional benefits package that includes a comprehensive health plan, retirement plans, highly competitive pay, corporate bonus plan, time away from work, and many other incentives amongst an opportunity to grow your career within our organization.

What's Next?

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.

To read more about Symphony, an ICONPLC company, click here

Similar jobs

Similar jobs