ICON Clinical Research

Program Manager

22 Feb 2021
04 Mar 2021
Clinical Research
Full Time
Contract Type
Experience Level
Experienced (non-manager)
At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.
If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Job Description -Program Manager

The Program Manager oversees one or more clients with work of significant size or volume as to be deemed a "Program." This senior team member will review the portfolio of work for operational consistency, application of best practices, and implementation of client specific initiatives.

Essential Duties
  • Set, collect, analyze, and report on program deliverables, milestones, quality, and performance
  • Generate, manage, & communicate program reports and metrics to the client
  • Oversee deliverables across multiple project teams, ensuring program goals are reached
  • Manage client expectations and relationship to proactively ensure issue resolution and team performance
  • Serve as a point of escalation and key contact for assigned Program clients
  • Work with study managers to utilize risk management methodologies to identify risks and work with the team to develop appropriate mitigation plans. Anticipate and address issues before they become major problems identify risks and opportunities across multiple projects within the client Program
  • Collaborate with leadership across all functions (e.g., Home Health Design & Set-up, Clinical Operations, etc.) to ensure program updates, share client feedback, and align client needs and departmental support
  • Ensure appropriate Governance Models and Reporting are in place for client Programs and participate as required
  • Provide client specific knowledge and information to proposal budgets and text as needed
  • Participate in bid defense presentations as required
  • Interface with Senior Management, as well as other departmental heads, regarding strategic operational planning while meeting client and internal business requirements.
  • Operate as a specific study manager for one or more studies within the Program, as needed
  • Continually review and implement methods for program delivery improvement
  • Lead the process to document lessons learned and resultant recommendations for the project/program
  • Manage program budget to ensure financial targets are met through regular review of direct/indirect costs and project resources.
  • Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
  • Represent ICON effectively and professionally in project calls, webinars, teleconferences and meetings.
  • Comply with ICON administrative, training and human resources policies.
  • Recognize, exemplify, and adhere to ICON's values, which center on our commitment to People, Clients, and Performance.
  • Ability and willingness to travel at least 10% of the time (international & domestic: fly and drive).

  • Mitigate team conflict and communication problems. Works to ensure that all team members are aware of pending deliverables and assignments; the required resources are secured to complete deliverables on-time and within budget; provide options of resolution as problems/issues arise which could impact the cost, timelines, and/or quality of the deliverables.
  • Leadership
  • Motivate and leads across functional lines with little or no formal authority.
  • Persuade others to make the best decisions through the use of data and experience.
  • Communicate high expectations and performance standards and hold people accountable to those standards.
  • Develop and coach team members.
  • Apply knowledge of relationships and of the centers of authority and influence within the organization to ensure successful projects and positive interactions.
  • Challenge others to develop as leaders while serving as a role model and mentor.
  • Inspire team members to attain goals and pursue excellence.
  • Identify opportunities for improvement and makes constructive suggestions for change.
  • Lead or participate in initiatives related to the development of cross functional and departmental continuous improvement initiatives as it relates to standards, training and quality.
  • Quality
  • Monitor project/program metrics and project/program key performance indicators to ensure a high quality standard is maintained throughout the project.

Education and Experience
  • Bachelor's Degree (preferably in life sciences or healthcare) or 10 years' industry experience
  • Minimum 5 years project management experience or related experience required (home health experience preferred)
  • Experience analyzing, summarizing and presenting data to pharmaceutical clients
  • Knowledge of clinical trial terminology and practices highly desirable

Benefits of Working in ICON:

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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