Medical Services Specialist or Senior Specialist

Sydney (Region), New South Wales (AU)
22 Feb 2021
24 Mar 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)





  • A unique opportunity to build a new leading biopharmaceutical company and define a new culture that creates a compelling customer experience.

  • Opportunity to work with a global biopharma with a longstanding history in innovation 

  • Based in Sydney on a Permanent FT position either as a Specialist or Senior Specialist level

Reporting to the Medical Director, the Medical Services Sr. Specialist will manage the processes related to promotional and medical review ensuring the highest standards in medical communications and to triage and respond to all inquiries received through different channels from healthcare providers and other external stakeholders.




Medical Review

  • Manage all the processes related to promotional/training and educational material review and approval (i.e. review flows, priorities, outsourcing, metrics, SOP, implementation of regional initiatives).

  • Be knowledgeable of the different regulations and laws governing promotional materials in the country.

  • Ensure that medical review of materials is completed with accuracy, is completed in a timely manner, and is solutions focused, meeting company policies and country regulations prior to public release.

Medical Information

  • Respond to or triage unsolicited on-label and off-label inquiries received from healthcare providers and other external and internal stakeholders.

  • Ensure that responses to medical inquiries are high-quality professional communications which are aligned to local and global standards and requirements.

  • Set-up standardized answers for frequently asked questions or routine requests, in collaboration with Medical Advisors and Medical Science Liaisons.

  • Research, assess, and compile responses from published and unpublished literature to create clinical support in a fair, balanced, and scientifically accurate format.

  • Demonstrates superior written and literature searching skills and as a result is certified to check others and their own letters

DPOC (Designated Point of Contact) Process Management

  • Ensure receipt, classification, and appropriate routing of product inquiries for further processing to meet regulatory and business requirements.

  • Report adverse events and product quality complaints to the appropriate departments in accordance with standard operating procedures and timelines.

  • Assure DPOC database is accurately maintained.




To be successful in this role, you will have:

  • MD, PhD, B Pharm or other relevant life sciences degree.

  • At least 3, preferably up to 5 years’ experience working in the pharmaceutical industry with your core focus on promotional review and medical information.

  • Strong scientific baseline knowledge in assigned therapeutic area(s).

  • Demonstrated high level of scientific and ethical integrity, excellent communication skills, including listening and probing skills across a variety of internal and external audiences.

  • Attention to detail and strong analytical skills.

  • Strong collaboration, problem solving, planning, organizing and negotiation skills and ability to function within a team environment and work effectively under pressure.

  • Understanding of core systems, tools, and metrics related to medical literature.

  • Excellent written and oral proficiency in English.




  • Bring your entrepreneurial curiosity and learning spirit into a career of purpose, personal growth and leadership;

  • You will be engaging with key stakeholders and commercial leaders, providing critical insights to help shape the best outcome, aligned with overall business objectives and in line with operational requirements.

Our Medical Affairs team advances patient care by engaging in scientific exchange with external medical experts and industry leaders ensuring the scientific value of our products is understood. We connect, communicate and train internal employees to ensure a thorough understanding of the science behind the medicine and review further unmet medical needs to support collaboration to further differentiate our portfolio.




Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.



Our Vision is clear: A better and healthier every day for every woman.



At launch, we will be more than 10,000 Founders strong, ready to rise together as we make a difference in a new way. As Founders, employees will create their future and will help shape the direction of Organon and its impact on the world. Our culture reflects our passion for those we champion.



At Organon, we all belong. We embrace diversity and give it a voice. Our commitment to supporting women is reflected in the make-up of our leadership team, which is majority female and our diversity of experience is core to who we are and what we are designed to do.



We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.



To be considered for this position, please visit our careers site at and search for R102335

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Apply for Medical Services Specialist or Senior Specialist

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.